Automotive Service Training Manager

Cox Automotive is seeking a Manager, Vehicle Services Trainer who will be integral in shaping the skills and competencies of automotive service professionals across the company. This role is responsible for designing, implementing, and overseeing training programs that enhance the effectiveness of our vehicle service teams. The Manager will ensure that training modules and materials meet industry standards, cater to the needs of our workforce, and align with Cox Automotive's commitment to providing leading-edge solutions and services in the automotive sector. By fostering a culture of continuous learning and improvement, the Manager, Vehicle Services Trainer, will contribute to optimizing our operational efficiencies and elevating customer satisfaction.

Responsibilities

• Develop comprehensive training programs tailored for vehicle service teams, focusing on technological advancements and customer service excellence.
• Assess training needs through surveys, interviews with employees, or consultation with managers, ensuring alignment with industry standards and business objectives.
• Coordinate and facilitate engaging training sessions, both in-person and online, that cater to different learning styles.
• Monitor and evaluate training program's effectiveness, success, and ROI periodically and report on them to management.
• Manage training budget effectively, ensuring optimal use of resources.
• Stay updated with the latest trends in automotive services and adjust training programs as necessary.

Required Skills

• Strong knowledge of modern automotive technology and service strategies
• Proficiency in designing, developing, and implementing training programs
• Excellent verbal and written communication skills
• Ability to lead and inspire teams
• Strong organizational and time management skills