Senior HR Coordinator - 12 month FTC

The Role

At NEXT, our Head Office operations depend on clear systems, reliable data and people who care about delivering a seamless experience for every colleague.

Sitting at the heart of our People team, the Senior HR Coordinator acts as the central connection between diverse business areas and the essential HR services that keep our organisation moving smoothly. Reporting to the HR Services and Projects Partner, you will take ownership of end-to-end operational processes, uphold agreed service standards and champion data accuracy across our core systems.

You will also lead and develop two HR Services Coordinators, providing daily guidance, regular coaching and support to ensure our service delivery remains thoughtful, consistent and dependable. If you enjoy solving problems, finding efficiencies and making work better for your teammates, this role offers an ideal space to grow.

The role is offered on an initial 12 month FTC

What You Will Take On

• Lead and Support Your Team: Direct the day-to-day work of two HR Services Coordinators, lead regular one-to-one coaching sessions, support their personal development and act as a reliable deputy for the HR Services and Projects Partner.

• Deliver Operational Excellence: Oversee operational service requests across designated Head Office business areas, resolving complex queries and ensuring all activity meets agreed service levels.

• Improve Core Processes: Review end-to-end employee processes to identify operational efficiencies, exploring how digital systems, including our HRIS and AI tools, can enhance the daily experience for colleagues and managers.

• Ensure Data Integrity: Conduct audits across employee records, position codes, contract end dates and working patterns to maintain high standards of data accuracy and regulatory compliance.

• Manage Specialist Services: Serve as the point of contact for complex inquiries. You will verify payroll top-ups and deliver essential reporting for annual budget planning.

• Coordinate Onboarding and Employee Transitions: Oversee accurate onboarding documentation, right-to-work checks and system uploads, while coordinating smooth internal moves and exits for leavers.Recruitment Operations: Maintain hiring trackers across business areas, generate requisitions within our HR platform and manage employee referral programmes.

What You Will Bring

• People-Focused Leadership: Experience coaching or guiding team members, with an approachable style and a dedication to helping colleagues develop their skills.

• Clear Communication: The ability to communicate with clarity, empathy and confidence across every level of the organisation, including delivering company inductions.

• Analytical Mindset: A strong eye for detail, comfort working with numbers and spreadsheets, and the skill to turn raw data into helpful summaries and reports.

• Technical Aptitude: Experience working with large-scale HR information systems (such as Oracle) alongside Google Workspace, paired with a curious attitude toward modern digital tools.

• Organised Approach: The ability to manage multiple priorities calmly and methodically in a fast-paced retail environment.

• Compliance Awareness: A solid working understanding of data protection principles, GDPR and essential HR practices.

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