Contact Center Cyara Test Lead

XPT Software Australia Pty Ltd Contract

Melbourne, Australia Posted on 08/26/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
• We have 120+technocrats in Australia working at our clientlocations.
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Must Have Skills:

• Understanding of the ContactCenter domain
• 5+ years of total experience
• 2+ years of hands-on Cyaraexperience
• Strong experience with:
• Cyara Automated RegressionTesting
• Voice and Digital ChannelAutomation

Nice to Have Skills:

Detailed Job Description

• Experienced CyaraAutomation Tester to support the testing and validation ofenterprise ContactCenter as aService (CCaaS) platforms.The ideal candidate will have expertise in using Cyara Velocity,Pulse, and Cruncher to automate customer journey testing acrossvoice, IVR, digital, and omnichannel customer serviceenvironments.
• Therole will work closely with Solution Architects, Business Analysts,Developers, and Business Stakeholders to ensure high-quality customerexperiences across contactcentertechnologies andintegrations.

Minimum Years of Experience: 5+ Years of experience

Certifications Needed: None

Top 3 responsibilities youwould expect the Subcon to shoulder and execute

• Interact with Implementation / Support teams
• Provide test strategy, test plan, test cases, andexecute tests
• Activities compatible with the skill set of a testlead under the direction of the project manager.