Haystack
← Back to Jobs
Remote
Manufacturing

FGPP PRODUCTION SUPPORT SME

New York Technology PartnersUnited States🇺🇸United StatesPosted 20 Jul 2026

Why This Role Stands Out

Leverage your deep FGPP expertise to resolve complex production issues remotely in this long-term role, offering significant opportunity for impactful problem-solving and continued professional development. You'll thrive here if you possess strong analytical and hands-on configuration skills, enjoy leading technical discussions, and are eager to contribute to a reputable technology partner.

Quick Overview

Work Type
Remote
Level
Mid Senior

Job Description

Role: FGPP PRODUCTION SUPPORT SME

Location: Remote

Duration: Long Term

Job Summary:

This role of the SME is to be the client's technical focal point for the client's FGPP in production. To troubleshoot and solve issues in production.

Qualifications & Skills

  • Strong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage.
  • Deep FGPP business and functional knowledge.
  • Proven hands-on FGPP configuration experience: profiles and rules setup, not only setup design.
  • Customer-facing experience: leading technical calls.
  • Experience with FGPP (not only Classic GPP) from the last 3 years.
  • Escalation Handling:
    • Manage escalations from L2 for complex and advanced issues.
    • Provide guidance and support for configuration changes needed to resolve issues.
  • Issue Investigation:
    • Identify root causes, recreate issues, Analyze traces and provide immediate workarounds. Perform complex configurations to provide solutions.
    • Use GUI, DB and traces to perform analysis.
      • Understand FGPP core Tables & fields (I.e logical fields , xpath , object rules , profile_udfs, cache_refresh)
      • Payment Processing: Review the payment processing flow and compare it with the error to pinpoint the issue.
      • Trace Analysis: Analyze traces to pinpoint the issue, understand what causes it, determine if the failure requires a code fix or can be resolved through configuration and perform the complex configurations(Pre post rules) and check-in in BA master for the Project branches
      • Provide setup/configuration solutions to the customer.
    • Escalate to L3 if a code fix is necessary.
    • Support QA/L2 in testing fixes.
  • Customer Interaction:
    • Join customer calls as needed to assist L2s.
    • Lead the conversation: Explain issues, provide status updates, and outline next steps.
  • Collaboration:
    • Work closely with L1 and L2 teams to provide consultation and guidance.
    • Support Advisors and PAS Leads: Join calls as requested, Provide updates and feedback of escalated cases.

Production Development Team (L3) & Product Management

Similar jobs

Apply now