Avaya Telecom Engineer

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
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Job Summary:
Tryfacta is seeking a Position Title in Bold for our client in Location, Zip Code. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Position Title: Senior Avaya Telecom Engineer / Architect
Location: Orlando, FL 32808
Duration: Long-term, 1+ year
Work Schedule: Approximately 50% Remote / 50% Onsite; On-call rotation required

Responsibilities for this position include, but are not limited to:

• Install, configure, administer, troubleshoot, upgrade, and support enterprise Avaya Aura telecommunications systems.

• Support Avaya Communication Manager, System Manager, Session Manager, Client Enterprise, Aura Messaging, and Application Enablement Services.

• Troubleshoot complex SIP, RTP, VoIP, call routing, trunking, voice quality, endpoint registration, and interoperability issues.

• Support Avaya G450/G650 Media Gateways, analog/digital interfaces, VoIP endpoints, carrier connectivity, and PSTN services.

• Perform system upgrades, patches, migrations, maintenance, root-cause analysis, and lifecycle planning.

• Troubleshoot integrations between Avaya and third-party telecommunications applications.

• Work with network, server, security, carrier, and vendor teams to resolve complex technical issues.

• Maintain technical documentation, system diagrams, configurations, and operating procedures.

• Assist with telecommunications architecture, capacity planning, disaster recovery, and modernization initiatives.

• Provide advanced technical guidance to other telecommunications team members.

• Participate in an on-call rotation, including after-hours support when required.

To be considered for this position, you should have:

• Significant hands-on experience supporting enterprise Avaya telecommunications environments.

• Strong experience with Avaya Aura Communication Manager, System Manager, Session Manager, and Session Border Controller for Enterprise (ClientE).

• Experience with Avaya Aura Messaging, Application Enablement Services, and Avaya Call Management System.

• Hands-on experience with Avaya G450/G650 Media Gateways.

• Strong SIP trunking and enterprise VoIP experience.

• Strong knowledge of analog and digital telecommunications technologies.

• Enterprise networking experience with TCP/IP, VLANs, QoS, DNS, DHCP, routing, NAT, and firewalls.

• Experience with Linux-based server administration and virtual server environments.

• Strong SIP/RTP troubleshooting skills, including system logs, traces, packet captures, and diagnostic tools.

• Experience performing system upgrades, migrations, patches, and maintenance.

• Strong troubleshooting, root-cause analysis, documentation, and communication skills.

• Ability to independently manage complex telecommunications issues and projects.

• Avaya, networking, VMware, and Linux experience is highly preferred.

Note: Candidates whose experience is primarily limited to phone installations, station programming, moves/adds/changes, help desk support, cloud-hosted phone systems, or endpoint support will not be considered a fit.

Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.