Credit Controller

About the Role

We are looking for a motivated and organised Credit Controller to join our finance team in Birmingham. This is an excellent opportunity for someone looking to build a career in finance and credit control. The successful candidate will assist with managing customer accounts, ensuring payments are received on time, and maintaining positive relationships with clients.

Key Responsibilities

• Contact customers by telephone and email to collect outstanding payments.
• Maintain accurate customer account records.
• Resolve customer account queries in a professional and timely manner.
• Allocate incoming payments and reconcile customer accounts.
• Support the Finance team with credit control administration.
• Assist in producing aged debt reports and other finance reports.
• Escalate overdue accounts where appropriate.
• Build and maintain positive working relationships with customers.

Skills & Experience

Essential

• Excellent communication and interpersonal skills.
• A professional and confident telephone manner.
• A basic understanding of finance and accounting principles.
• Good organisational skills with strong attention to detail.
• Ability to work effectively both independently and as part of a team.
• Competent in Microsoft Office, particularly Excel and Outlook.
• Positive attitude and willingness to lear

Desirable

• Previous experience in an administrative, customer service, or finance-related role.
• Experience using accounting or finance software (Dynamics 365 Business Central and Field Service).