Guest Services Assistant | QLD Villages

Are you passionate about delivering exceptional customer service in a fast-paced hospitality environment?

Civeo is building a talent pipeline for future Guest Services Assistant and Senior Guest Services Assistant opportunities across our villages in the Bowen Basin region of Queensland. This is an Expression of Interest (EOI) talent pool designed to connect us with candidates interested in future vacancies as they become available.

Opportunities may arise at our Coppabella, Dysart, Middlemount, Moranbah, Nebo, Rosewood, Vitrinite and Waratah villages.

Please note: This is a talent pipeline advertisement and not for a specific current vacancy. Suitable applicants may be contacted regarding future opportunities that match their skills and experience. This pipeline will remain open for approximately three months, after which it will close and a new pipeline will be advertised. Candidates not progressed during the current campaign will be welcome to reapply to future pipeline advertisements.

About the Roles

Our Guest Services teams are the first point of contact for guests staying within our remote workforce accommodation villages. Whether working as a Guest Services Assistant or Senior Guest Services Assistant, you'll play a key role in creating a welcoming experience while supporting the day-to-day operation of village reception and accommodation services.

Depending on business requirements, opportunities may include a variety of rosters, including:

• 14 days on / 7 days off

• 10 days on / 4 days off

• 9 days on / 5 days off

Roster patterns and hours will vary depending on the site and position.

Key Responsibilities

• Deliver exceptional customer service to guests and clients

• Process reservations, accommodation bookings and room allocations

• Complete guest check-ins and check-outs efficiently and accurately

• Respond to guest enquiries and resolve issues professionally

• Maintain accurate reservation, reporting and administrative records

• Process retail transactions, EFTPOS payments and cash handling requirements

• Prepare operational reports and complete general administration duties

• Liaise with housekeeping and maintenance teams regarding guest requests

• Maintain a safe, professional and welcoming environment

• For Senior Guest Services opportunities, supervise and support Guest Services team members, assist with training and contribute to roster and operational coordination.

About You

We'd love to hear from candidates who have:

• Previous guest services, front office, reservations or administration experience

• Strong customer service and communication skills

• Experience using accommodation management systems (RMS experience highly regarded)

• Good computer skills, including Microsoft Office

• Strong organisational and problem-solving abilities

• The ability to work effectively in a busy, fast-paced environment

• Previous remote village, hospitality, accommodation, mining or resources sector experience (desirable)

• Leadership or supervisory experience (highly regarded for Senior Guest Services opportunities)

• Full Australian working rights

• Ability to pass a pre-employment medical and drug & alcohol screening

• National Police Clearance, or willingness to obtain one.

What We Offer

• Permanent employment opportunities as vacancies become available

• Competitive salary and roster arrangements

• Accommodation and meals provided whilst on site

• Access to village recreation facilities and amenities

• Employee rewards and recognition through The Civeo Hive

• Employee Assistance Program (EAP)

• Training, development and career progression opportunities

• Supportive team culture with a strong focus on safety