SAP L1 Production Support Specialist

SAP L1 Production Support Specialist
About the Role
As the SAP L1 Production Support Specialist, you will own the end-to-end coordination of SAP S/4HANA Public Cloud initiatives across BOBM''s business functions. You will bring structure, visibility, and rapid issue resolution to a fast-moving, multi-workstream environment spanning Finance, MDM, Purchasing, HR, Supply Chain Collaboration, Warehouse, ASN, and Banking.
This is a great opportunity to sharpen your project management, production support, and cross-functional leadership skills while making a real impact on a next-generation manufacturing facility.

What You''ll Do
L1 Production Support & Incident Management
Serve as the primary point of contact for IT L1 support activities across the SAP S/4HANA production environment.
Own end-to-end support workflows in JIRA, ServiceNow, and CALM—managing tickets and backlogs, prioritizing by severity and business impact, enforcing SLA compliance, and escalating unresolved issues to L2/L3 teams with clear root-cause context.
Build and maintain incident and performance dashboards/scorecards to track trends, surface recurring issues, and report key support metrics to stakeholders.

Finance & Integration Support
Assist finance team with month-end close activities, intercompany transactions, banking, accounting, treasury, Wall Street, Backline, MICS, Vertex, and Monex processes.
Support SAP integration efforts across master data management, purchasing and supplier interfaces, API/middleware connections, and ASN (Advance Shipping Notice) processes.
Support SAP S/4HANA Public Cloud Identity & Access Governance initiatives, including end-to-end user management (provisioning, deprovisioning, and access modifications).

Training & Enablement
Support SAP training and certification tracking, coordinate job aid availability, and schedule training sessions across workstreams.
Build user readiness reporting (dashboards/scorecards) to track certification completion and training effectiveness.

What You''ll Need
Education: Bachelor''s degree in a technical or business-related field (or equivalent experience).
Experience: 5+ years of hands-on experience with SAP ERP (S/4HANA) and 10+ years leading end-to-end IT project management—planning, executing, and delivering complex technology projects on time and within scope.

Cloud Background: At least one full-lifecycle implementation of SAP S/4HANA Public Cloud.
Production Support Expertise: Demonstrated experience in L1/production support, incident management, and use of SAP Cloud ALM (CALM), ServiceNow, and JIRA for ticketing, workflow, and issue tracking.
Reporting & Visibility Tools: Proven ability to build and maintain dashboards and scorecards for project status, incident metrics, and KPI tracking.
Technical Skills: Proficiency in accounting, treasury, banking, master data management, purchasing and supplier integrations, API/interface management, ASN, and middleware platforms.
Soft Skills: Strong stakeholder management, communication, and organizational skills; ability to manage multiple concurrent workstreams under tight timelines.

Availability: Willingness to work onsite 4 days per week.

Preferred Qualifications
SAP Activate methodology or project management certification.
SAP certification(s) in Security, GRC, FICO, S/4HANA, or related modules.
Experience with ITIL-based incident/problem/change management frameworks.
Familiarity with automotive/battery manufacturing operations.
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