Appian BPM Application Support Engineer

Job Description-

Responsibilities

- Provide L2/L3 production support for Appian BPM applications.

- Monitor applications and resolve incidents, problems and service requests within SLA.

- Troubleshoot Appian workflows, process models, SAIL interfaces, integrations and data issues.

- Perform RCA and permanent fixes for recurring/complex production issues.

- Analyze requirements and deliver enhancements, bug fixes and change requests.

- Support application deployments, releases and production validation.

- Troubleshoot REST/SOAP APIs, SQL and third-party integrations.

- Coordinate with L1, business, infrastructure and vendor teams for issue resolution.

- Prepare/support technical documentation, KT and operational procedures.

Required Skills

- Strong hands-on experience in Appian BPM.

- Experience in Appian development, enhancement and L2/L3 production support.

- Good knowledge of SAIL, Process Models, Records, Integrations and Appian Administration.

- Strong SQL and API troubleshooting skills.

- Good incident management, debugging and RCA skills.

- Experience working in Agile/ITIL production support environments.

Experience

- 6+ years of relevant Appian experience preferred.

- Experience in 24×7/rotational offshore support is an added advantage.