Benefits Supervisor

PSRS/PEERS is seeking an experienced, service-focused and collaborative Benefits Supervisor to join our Member Services Team. In this important leadership role, you will oversee the day-to-day operations of the Benefits Section and help ensure that members receive accurate benefit payments, timely information and professional service. Working under the general direction of the Director of Member Services, you will guide staff, coordinate complex benefit processes and support policies, procedures and pension-system improvements that directly affect Missouri’s public educators and education employees.

As the Benefits Supervisor, you will lead and develop a team of Benefits Counselor/Analysts and Benefits Specialists while remaining actively involved in the work of the section. You will oversee service-retirement, service-purchase and benefit-payment processes. Your leadership will strengthen operational consistency, employee development and the high level of service our members expect.

Salary: $81,468 - $99,797

Pay within advertised range is commensurate with education and experience.

Job Type: Full-time with benefits.

Location: Jefferson City, Missouri.

About PSRS/PEERS:

PSRS/PEERS is the largest defined benefit pension plan in the state of Missouri, proudly serving more than 325,000 members. In partnership with Missouri’s public-school districts, we are committed to providing secure and reliable retirement benefits to the state’s dedicated educators and education employees.

Our Member Services Team works from our headquarters at 3210 West Truman Boulevard in Jefferson City, Missouri. Designed with both innovation and comfort in mind, our facility features modern technology, ergonomic workspaces and collaborative areas that support teamwork and productivity.

We offer a flexible, employee-centered work environment with ample on-site parking and scheduling flexibility within our standard office hours of 7:30 a.m. to 4:30 p.m., Monday through Friday.

Your Role at a Glance:

As the Benefits Supervisor, you will provide leadership and structure for the Benefits Section, ensuring that daily work, projects and service priorities are assigned and completed accurately and on time. You will schedule and track employee work hours and absences, adjust workloads as needed, hire and onboard team members, coach and develop employees, conduct performance evaluations and help ensure staff have the training and resources needed to succeed.

You will lead, coordinate and participate in processes related to eligibility, service purchases, service retirement and benefit payments. This includes overseeing monthly payroll activities and approving reports and records associated with service-retirement benefits. You will also guide work involving benefit adjustments, suspensions, recoveries and reinstatements, including benefit changes, working after retirement and Social Security offsets.

A key part of this role is resolving difficult or unusual member situations. You will analyze member records, respond to complex requests and collaborate with staff attorneys and other internal partners to ensure decisions are consistent with applicable laws, regulations, policies and procedures. You will also step in for escalated calls, callbacks and visitors and serve as a resource during periods of high phone and chat volume.

You will help strengthen the systems and processes that support benefit administration. You will identify controls and risks related to OASIS, troubleshoot issues affecting benefit calculations and participate in testing enhancements to ensure accurate and efficient programming, processes and outcomes. You will also assist with testing annual member statements, benefit statements and 1099-R tax forms.

In partnership with other supervisors and the Director of Member Services, you will provide insight into the member and employer impact of proposed system functionality, policies and procedures. You will support special projects, review member correspondence and publications, and help prepare and deliver presentations to the Board of Trustees, management and staff regarding changes that affect the Systems and their membership.

This role also provides opportunities to represent PSRS/PEERS throughout Missouri by conducting seminars, informational meetings and exhibits. You may counsel members in person, by phone or through web counseling and assist with service purchases and other member requests as needed.

Job Requirements:

The ideal candidate will bring a strong combination of people leadership, operational judgment, analytical skill and commitment to member service. Candidates should be able to prioritize and delegate work, manage changing service demands, develop effective workflows and guide a team toward established quality and productivity goals. The ability to coach employees, address personnel matters thoughtfully and create an environment of accountability and continuous learning is important to success in this role.

Candidates should be comfortable reviewing complex member records, detailed analyses and mathematical calculations and should demonstrate exceptional accuracy and attention to detail. The role requires the ability to interpret and apply statutes, regulations, policies and procedures; identify operational risk; resolve complex issues; and communicate decisions clearly to employees, members and organizational partners.

Strong written and verbal communication skills are essential. The successful candidate will be able to deliver presentations to small and large groups, counsel members, provide professional service during difficult interactions and build productive working relationships with internal and external stakeholders. Proficiency in Microsoft Outlook, Word, Excel and PowerPoint is required.

This position requires a bachelor’s degree in a business-related field and at least two years of office experience. Two years of supervisory experience and pension experience are preferred. Annual attendance at a national conference and yearly in-state and in-house professional development are required. A valid State of Missouri driver’s license is also required to operate company vehicles.

What You’ll Gain:

Stepping into the Benefits Supervisor role means making a direct contribution to the retirement security of Missouri’s public educators and education employees. You will help ensure that benefit decisions and payments are accurate, member questions are handled with care and employees have the leadership and resources needed to deliver excellent service.

You will collaborate across Member Services, Legal, Information Technology and other areas of the organization, gaining broad exposure to pension administration, policy development, system enhancement and organizational decision-making. Through this work, you will have the opportunity to improve processes, develop employees and influence how PSRS/PEERS serves its members now and in the future.

Why You’ll Love Working at PSRS/PEERS:

At PSRS/PEERS, we believe in supporting our employees as much as they support our mission. We offer a flexible, employee-centered work environment. Our comprehensive benefits package includes a robust Health Savings Account (HSA), dental and vision coverage, and membership in a defined benefit pension plan that provides lifelong retirement benefits after just five years of vesting.

Time off is generous: employees start with three weeks of paid vacation and three weeks of sick leave annually, in addition to 12 paid holidays each year. We also invest in employee growth through tuition assistance, ongoing training and professional development opportunities. High-performing team members may be invited to participate in our leadership development program.

Beyond professional development, we foster a sense of community and connection through on-site and off-site events, volunteer initiatives and employee-driven charitable efforts organized by our employee fund, creating many ways to get involved and stay engaged.