Technical Support Analyst - Warrenton, VA

Requirement/Must Have:

• Must have McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products.
• Basic experience with the setup and support for IT presentations utilizing equipment and software.
• Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices such as printers and scanners.
• Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software.
• Basic knowledge with setup, configuration, and troubleshooting of mobile devices.
• Basic experience with IT inventory control and reporting.
• Basic experience with IT staff training via in person or electronic media.
• Basic experience with analog and digital phone configuration and troubleshooting.
• Working knowledge and experience with computer application installation, administration, and training.
• Strong verbal and written communication skills.
• Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
• Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand.
• Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
• Working knowledge of supporting and troubleshooting LAN/WAN environments, including network protocols and concepts such as TCP/IP, DNS, and DHCP.
• Expert working knowledge and experience with Email application installation, administration, troubleshooting and training including Google Suite, PST files, calendars, and distribution lists.
• Proficient knowledge of installing, troubleshooting, and administering Windows Operating System, Microsoft O365, Microsoft Edge, and Google Chrome.
• Good understanding of Network and IT security.
• A valid driver s license and reliable personal transportation for occasional travel to satellite offices.
• Ability to pass a state background check and maintain a clean criminal history.

Responsibilities:

• Support a medical facility hosting approximately 200 IT devices including desktops, laptops, phones, printers, and mobile phones.
• Assist IT Management with integration, management, and support of the Information Technology program.
• Independently provide IT administration and technical support for agency specific software and hardware systems.
• Resolve network and infrastructure issues.
• Set up, configure, manage and troubleshoot routers, switches, and wireless access points.
• Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
• Identify security vulnerabilities and report security incidents promptly.
• Track end-user support activities through the ticketing system.
• Monitor network and computer systems performance.
• Document any changes to systems, update training and system documentation, and create new procedures for solutions.
• Perform other duties as assigned.

Skills:

• McAfee Anti-Virus.
• Adobe Acrobat.
• Windows Operating System.
• Microsoft Office 365.
• Google Suite.
• LAN/WAN.
• TCP/IP.
• DNS.
• DHCP.
• Android/iOS Support.
• Hardware Troubleshooting.
• Network Security.
• Ticketing Systems.
• Qualification And Education:

Minimum 3 years of experience in technical support or desktop support roles.

Experience supporting IT equipment in a medical or professional facility environment.

Proven ability to communicate effectively with stakeholders and support vendors.

Physical Requirements(Due to nature of job, The candidate must have):

Ability to lift 50 lbs or more.

Ability to perform repetitive motion.

Ability to stand for prolonged periods.

Ability to sit for prolonged periods.

Ability to reach, lift, walk, bend, and climb.