Head of Revenue Operations

Accountabilities

You will lead the development of a scalable Revenue Operations function, ensuring that systems, data, processes, and teams work together to support predictable growth. Your responsibilities will include:

• Own the architecture, administration, and continuous optimization of core revenue systems, including HubSpot, Chargebee, and the broader RevTech ecosystem.

• Evaluate, consolidate, and optimize existing software platforms before introducing additional tools or technology investments.

• Design and implement advanced automation workflows across Sales, Marketing, Customer Success, Finance, and Partnerships.

• Identify and deploy AI-powered solutions, including automated knowledge systems and AI-assisted workflows, to reduce manual work and improve operational efficiency.

• Redesign the end-to-end Sales-to-Onboarding handoff, ensuring accurate data transfer, seamless coordination, and complete customer context.

• Rebuild revenue forecasting models to deliver consistent, reliable, and data-driven visibility across teams and acquired business units.

• Develop AI-powered customer health scoring systems and predictive signals to help Customer Success teams identify risks and prioritize proactive engagement.

• Own new-hire onboarding, enablement, and ramp-time performance, establishing measurable milestones and automated reporting to accelerate productivity.

• Partner with Sales leadership to improve compensation structures, team organization, and pipeline productivity.

• Analyze funnel performance, identify conversion bottlenecks, and optimize speed-to-lead, decision-maker engagement, customer expansion, and retention.

• Build executive dashboards, predictive analytics models, and automated reporting systems that support strategic decision-making.

• Establish data governance standards covering CRM hygiene, billing accuracy, reporting integrity, and interoperability across systems.

• Support product-led growth initiatives, automated upgrade paths, monetization strategies, and customer expansion opportunities.

• Lead, mentor, and develop two direct reports, fostering a culture of accountability, innovation, automation, and technical excellence.

• Collaborate with executive leadership and cross-functional teams to align operational priorities with long-term business objectives.

• Support post-acquisition integration by ensuring consistency across revenue technology, customer databases, and billing infrastructure.

Requirements:

The ideal candidate is a strategic and hands-on Revenue Operations leader who combines strong technical expertise, analytical capabilities, and a forward-thinking approach to automation and AI. You should bring:

• 5–8+ years of experience in Revenue Operations, Sales Operations, GTM Systems, or Revenue Enablement.

• Proven experience leading RevOps teams or major operational initiatives within high-growth organizations.

• Deep expertise configuring and managing HubSpot or Salesforce, with a strong understanding of revenue technology architecture.

• Experience with billing and subscription management platforms such as Chargebee or similar solutions.

• A proven track record of redesigning go-to-market processes, particularly sales forecasting models and cross-functional customer handoffs.

• Hands-on experience implementing automation tools and AI-powered solutions to improve operational efficiency, intelligent lead routing, and customer health scoring.

• Experience owning, measuring, or influencing employee onboarding, enablement, and new-hire ramp time.

• Strong analytical and data management capabilities, including experience querying raw data, building forecasting models, and developing executive-level dashboards.

• Proficiency in SQL, business intelligence tools, or advanced analytics platforms.

• Demonstrated ability to evaluate, consolidate, and optimize complex business and GTM technology stacks.

• Strong systems-thinking and problem-solving skills, with the ability to translate strategic business priorities into scalable technical solutions.

• Excellent communication and stakeholder management skills, including the ability to present recommendations to executive leadership.

• Proven leadership, coaching, and team development capabilities.

• A proactive, organized, and adaptable approach, with the ability to balance strategic planning and hands-on execution.

Additional experience that would be advantageous includes:

• Managing technology, customer database, or billing integrations following mergers and acquisitions.

• Direct experience with Chargebee, subscription management, and revenue recognition processes.

• Supporting product-led growth strategies, automated upgrade paths, and customer expansion initiatives.

• Working across multiple customer segments, including SMB, Mid-Market, and Enterprise.

• Strong knowledge of marketing attribution models and demand generation technology.

Benefits:

• 100% remote work environment for US-based candidates.

• Medical, dental, and vision insurance available within 30 days of employment.

• 100% employer-paid medical insurance.

• Equity package.

• Flexible paid time off (PTO), with a 15-day minimum.

• Generous parental leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

• 401(k) retirement plan.

• Growth and wellness stipend.

• Opportunities for professional development and career growth.

• Collaborative and innovative working environment with meaningful opportunities to influence business strategy and operations.