Customer Accounts Advisor - Beeston

Customer Accounts Advisor - Beeston, NG9 1LA

Known internally as Customer Accounts AdvisorLocation: Beeston, Nottingham NG9 1LAContract: Fixed Term contract (12 months) Full-time Hybrid working 37.5 hours per weekLooking for a rewarding career where you can make a real difference? Join Metropolitan Thames Valley Housing (MTVH) and help customers to keep their homes by providing expert advice and support.Our modern Beeston office offers a fantastic working environment with free parking, beautiful surroundings, and an onsite caf. Once fully trained, youll enjoy a hybrid working pattern:Two days in the officeThree days working from home (on alternating days)Working HoursContracted hours: Monday to Friday, 08:00am 08:00pm, and Saturday, 09:00am 05:00pmCore opening hours: Monday to Friday, 08:00am 06:00pmAbout MTVHAt Metropolitan Thames Valley Housing, we believe everyone should have a safe, secure, and affordable home. We manage over 57,000 homes across the UK and provide vital support services to help people live well. Our values Care, Dare, Collaborate guide everything we do, and were looking for people who share our passion for making a positive impact.What youll doDeliver outstanding customer service via phone and digital channelsManage and monitor customer accounts effectivelyLiaise with Housing Benefits, DWP, and other stakeholdersNegotiate payment plans and offer welfare benefits advicePrevent arrears through proactive engagement and supportWork collaboratively to meet debt recovery targetsWhat were looking forExperience in collections, debt recovery, or housing (desirable)Strong knowledge of Universal Credit (UC) and Housing Benefit (HB)Excellent communication and negotiation skillsAbility to make fair, proportionate decisionsPassion for helping customers and living our values: Care, Dare, Collaborate