Bell/Door Attendant-Full Time - The Langham, Chicago

Primary Objective of Position:

Provide a professional and courteous demeanor to all guests and clients.  Provide accurate information to all inquiries regarding the hotel, city and surrounding area.  Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage

Responsibilities and Job Duties:

• Maintain the driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading
• Retrieve guest items from cars, busses, vans and carts.  Grasp, lift, carry and/or load luggage and package onto a bell cart to transport items throughout hotel designated room.  Navigate bell cart through public areas, guest room corridors and to elevators
• Escort guests to accommodations; visually inspect room and telephone any deficiencies or guest requests to housekeeping immediately.  Point out room features and directory for reference
• Directs guest flow through hotel giving assistance and directions to restaurants, Chuan Spa and other guest/client facilities
• Ability to listen and respond to guest inquiries using a positive, clear speaking voice.  Answer questions and offer assistance giving accurate information regarding outlet hours, function rooms, other hotel services and directions to local attractions
• Ability to work in and outdoors in vast changes in temperature dependent upon weather conditions
• Ability to push/pull/lift up to 50+ pounds; job frequently requires standing, bending, walking, kneeling, crouching and stooping
• Ability to communicate effectively in English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists
• Communicate guest parking procedures and applicable costs to arriving guests/clients

Experience Required:

• High School graduate or equivalent preferred
• 2 years of previous customer service experience required

Salary Range:

$14.75 - $18.43/hour, plus discretionary gratuities

Benefits Included for Full-Time Colleagues:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

EOE, Including Disability/Veterans