EUC Admin

Description

This role sits within a corporate IT environment supporting executive leadership and onsite staff, with a strong emphasis on white-glove service and high-touch end user support. The position focuses on delivering an exceptional user experience, serving as the primary IT presence at headquarters, and supporting the transition from MSP-managed services to an internal help desk model.

POSITION TITLE: End User Computing Administrator / Desktop Support Specialist

LOCATION: Dallas, TX (Hybrid - onsite Tues-Thurs minimum)

SALARY: $70,000 - $80,000 Depending on Experience

DURATION: 6-month contract to permanent

RESPONSIBILITIES:

• Serve as the primary onsite IT point of contact, delivering white-glove support to executives, leadership, and corporate staff (40-50 users)
• Resolve Tier 1 and Tier 2 tickets across Windows, macOS, and Microsoft 365 environments, providing clear communication and timely follow-up
• Support executive meetings by setting up and troubleshooting AV systems, including Zoom Rooms, Teams Rooms, and conference room technology
• Assist with endpoint management tasks such as device provisioning, imaging, hardware troubleshooting, and lifecycle support
• Contribute to the internalization of IT support by helping transition services from an MSP, building ticketing workflows, and creating knowledge base documentation

Requirements

REQUIREMENTS:

• 3-5 years of experience in desktop support, help desk, or end user computing roles
• Hands-on experience supporting Windows 10/11, Microsoft 365, and basic Active Directory or Entra ID functions (user management, password resets)
• Exposure to Microsoft Intune or other MDM/endpoint management tools for device support and administration
• Experience supporting executive-level users with strong communication, professionalism, and customer service skills
• Familiarity with ITSM/ticketing tools (ServiceNow, Jira, Freshservice, or similar) and handling Tier 1/2 issue resolution
• Experience supporting AV and collaboration tools (Zoom, Teams, conference room technologies) in a corporate setting
• Ability to work onsite regularly and act as the face of IT, building relationships and trust with executives and staff

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