Account Director

Account Director | Blyth, United Kingdom | Hybrid We're hiring for a globally recognised leader in outsourced, technology-enabled customer experience management. This organisation is known for its commitment to innovation and client success, offering a dynamic environment for professionals looking to drive impactful relationships. The Role • Oversee senior day-to-day client contact and relationship management. • Drive client satisfaction, contract adherence, and financial performance. • Ensure clear communication channels between clients and internal operations. • Lead business reviews and deliver continuous improvement initiatives. • Identify and develop farming and growth opportunities within existing accounts. • Manage account managers and drive achievement of gross margin commitments. What You'll Need • Solid experience in client services (account management, operations, project management, or outsourcing). • Proven success in managing client expectations and delivering performance improvements. • Demonstrated ability to add value to a client's business and understand service provision. • Experience with financial forecasting, P&L tracking, and invoicing within a contact centre environment. • Strong interpersonal, influencing, and negotiation skills. • Ability to build rapport and trust with clients and colleagues. What's On Offer • Opportunity to work with a global leader in customer experience. • Hybrid work model offering flexibility. • Professional development and growth within a supportive team. • A role that is critical to client retention and business success. Apply via Haystack today!