Account Director

Account Director | Sunderland, United Kingdom | Hybrid We're hiring on behalf of a global leader in integrated digital customer experience and contact center solutions. This organisation is known for its innovative approach to customer service and its commitment to fostering strong client partnerships. They are seeking a driven professional to enhance client satisfaction and drive business growth. The Role • Serve as the senior day-to-day client contact, fostering strong relationships. • Drive client satisfaction and ensure contractual commitments are met. • Oversee financial forecasting, budget tracking, and gross margin commitments. • Identify and pursue farming and growth opportunities within existing accounts. • Lead continuous improvement initiatives in partnership with internal teams. • Ensure clear communication between clients and internal stakeholders. What You'll Need • Solid experience in client services, gained from account management, operations, project management, or outsourcing. • Proven success in managing client expectations and delivering performance improvements. • Demonstrated ability to add value to a client's business and service provision. • Experience with financial forecasting, invoicing, and understanding contact centre metrics and pricing. • Excellent interpersonal, negotiation, and communication skills. • High level of numeracy and literacy, with a proactive and resilient approach. What's On Offer • Opportunity to work with a globally recognised leader in customer experience. • Develop and strengthen client relationships across major accounts. • Contribute to continuous improvement and strategic growth initiatives. • A collaborative and dynamic work environment. Apply via Haystack today!