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Fresh service IT Tools Developer / Administrator

Boston Associate Software SystemsNew York, NY🇺🇸United StatesPosted 20 Aug 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to leverage your extensive Freshservice and ITSM expertise to drive innovation and enhance service delivery within a reputable company. You'll thrive here if you enjoy building efficient workflows, automating processes, and collaborating with a supportive team, with excellent potential for continued professional growth. Apply today to join a dynamic environment where your skills will be highly valued!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
New York, NY, United States
Posted
1 week ago
OAuthAzureJavaScriptPowerShellPythonREST

Job Description

  • 3–5+ years of experience administering or developing ITSM/service-management platforms.
  • 6+ years of hands-on Freshservice experience preferred.
  • Strong experience configuring ITSM workflows, service catalogs, SLAs, approvals, and automation.
  • Experience with Freshservice Workflow Automator.
  • Experience working with REST APIs, webhooks, JSON, and authentication mechanisms such as OAuth.
  • Scripting experience with PowerShell, Python, JavaScript, or similar technologies.
  • Working knowledge of ITIL processes, particularly Incident, Problem, Change, Request, Asset, and Configuration Management.
  • Experience with Microsoft technologies such as Microsoft 365, Entra ID, Azure, and Teams is desirable.
  • Strong troubleshooting and analytical skills.
  • Ability to translate business requirements into technical configurations and automated workflows.
  • Strong documentation and communication skills.

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