Why This Role Stands Out
Launch your career with a top-ranked IT staffing leader where you'll gain valuable experience providing essential support and developing problem-solving skills. This on-site role is perfect for detail-oriented individuals eager to contribute to customer satisfaction and grow within a reputable organization. Apply today to become a key part of their supportive team!
Quick Overview
Seniority
Entry Level
Employment type
Contract
Work mode
On Site
Location
Milan, IL, United States
Posted
9 years ago
Job Description
Collabera is an industry leading IT recruitment & staffing services agency. Top 10 in the U.S. Ranked 'Best Staffing Firms to Work For' 6 years in a row.
- Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention.
- Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
- Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility
- Distributes additional product/service/policy information to customers, dealers
- Develops common solutions to problems with team members to maintain required service levels.
All your information will be kept confidential according to EEO guidelines.