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Customer Support Representative

CollaberaMilan, IL🇺🇸United StatesPosted Jun 12, 2017

Why This Role Stands Out

Launch your career with a top-ranked IT staffing leader where you'll gain valuable experience providing essential support and developing problem-solving skills. This on-site role is perfect for detail-oriented individuals eager to contribute to customer satisfaction and grow within a reputable organization. Apply today to become a key part of their supportive team!

Quick Overview

Seniority
Entry Level
Employment type
Contract
Work mode
On Site
Location
Milan, IL, United States
Posted
9 years ago

Job Description

Collabera is an industry leading IT recruitment & staffing services agency. Top 10 in the U.S. Ranked 'Best Staffing Firms to Work For' 6 years in a row.

  • Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention.
  • Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
  • Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility
  • Distributes additional product/service/policy information to customers, dealers
  • Develops common solutions to problems with team members to maintain required service levels.

All your information will be kept confidential according to EEO guidelines.

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