Field Operations Manager - Telecommunications

Cable One, operating as Sparklight, is seeking a Field Operations Manager to lead local technician teams delivering high-speed internet, cable TV, and phone services. In this role, you will oversee daily field activities, including scheduling, routing, and resource allocation, to ensure safe, timely installations, repairs, and maintenance. You'll track performance metrics, drive process improvements, manage vendors, and partner closely with customer care and network teams. This people-focused, community-minded position offers growth opportunities in a stable, evolving telecom environment.

Responsibilities

• Lead and coach field technicians to meet service, installation, and repair targets.
• Plan daily routing, scheduling, and staffing for efficient field coverage.
• Monitor KPIs for service quality, response time, and customer satisfaction.
• Ensure safety, regulatory, and company policy compliance in all field work.
• Partner with network, customer care, and sales teams to resolve complex issues.
• Manage vendor/contractor performance and coordinate large field projects.
• Control field operations budget, tools, and fleet-related expenses.
• Analyze performance data and drive process improvements and standardization.
• Support hiring, onboarding, training, and development of field teams.
• Represent Cable One locally, reinforcing a customer-centric, community-focused culture.

Required Skills

• Field operations management
• Telecom outside plant (OSP) knowledge
• Workforce scheduling and routing
• KPI tracking and reporting
• Budgeting and cost control
• Process improvement
• Vendor and contractor management
• Customer service tools/CRMSafety and compliance standards (OSHA)
• Data analysis and MS Excel