ServiceNow Certified Technical Architect

Own the platform vision, strategy, and roadmap, ensuring alignment with enterprise IT and business objectives.

Provide architectural direction so that all solution designs adhere to platform standards and industry-leading practices.

Design and maintain governance frameworks for instance strategy, integrations, and data architecture.

Chair platform governance forums, driving consistent decision-making across internal teams and delivery partners.

Evaluate emerging ServiceNow capabilities and lead proof-of-concept initiatives that expand platform value.

Oversee the end-to-end delivery lifecycle of ServiceNow programs, from planning through post-deployment optimization.

Identify and mitigate platform risks related to scalability, performance, and technical debt.

Champion the adoption of architectural best practices across business stakeholders, partners, and ServiceNow teams.

Provide structured feedback to ServiceNow product and engineering teams to influence product direction.

Bachelor''s or Master''s degree in Computer Science, Information Technology, Business Administration, or a related field.

10+ years of experience in enterprise architecture, solution strategy, and program leadership.

Deep subject-matter expertise across multiple ServiceNow modules (e.g., ITSM, ITOM, CMDB, Discovery, HAM, SAM, CSM, HRSD, IRM, SPM/PPM) and custom application development using App Engine.

Experience with GenAI, automation, or Agentic AI capabilities (e.g., Now Assist, Virtual Agent, Moveworks) preferred.

Demonstrated ability to engage at the executive level, influencing platform direction and business outcomes.

Track record of designing multi-workflow, enterprise-scale architectures and governance models.

Ability to operate as a program-level architect, guiding multiple teams and partners toward a unified technical vision.

Expertise platform strategy, integration patterns, and complex delivery governance.