Senior IT PMO Support Specialist

Pay Range: $65.00hr - $70.00hr Job Overview: Our client is seeking a highly organized and detail oriented PMO Support Specialist to enhance project governance, support project managers, and strengthen agency-wide project delivery practices. This role provides direct support to the PMO through documentation management, training coordination, risk oversight, and recurring reporting across state-level and agency IT projects.

Responsibilities: The PMO Support Specialist will: Update, maintain, and publish PMO documentation that supports IT project managers and ITD staff. Manage and maintain SharePoint Online document libraries to ensure accuracy, accessibility, and proper governance. Develop, coordinate, and deliver training (in-person and virtual) for agency IT project managers and supporting staff, including creation of training materials and user documentation. Serve as a risk manager for Commonwealth-level IT projects, providing guidance on risk identification, mitigation planning, and escalation procedures.

Support recurring cadenced reporting using Excel and Power BI, ensuring data accuracy and meaningful insights. Provide oversight and guidance to projects in the Planning phase to ensure readiness for execution. Ensure projects in execution follow established governance structures, including meeting cadence, reporting, metrics tracking, risk and issue management, and quality assurance. Review project plans to ensure inclusion of required components such as tasks, schedules, risk identification, resource allocation, checkpoints, and status reporting.

Knowledge, Skills, and Abilities: Knowledge of project management methodologies, PMO standards, and governance frameworks. Knowledge of SharePoint Online document organization, permissions, and content management best practices. Knowledge of instructional design principles and effective training development techniques. Strong skills in publishing professional documentation, maintaining organized repositories, and supporting PMO processes. Skill in developing and delivering training to audiences with varying levels of project management experience.

Skill in performing risk assessments and communicating risk posture. Skill in preparing data-driven reports and visualizations using Excel and Power BI. Ability to evaluate project readiness during Planning and provide guidance to project managers. Ability to monitor governance compliance throughout project execution. Ability to review project plans for completeness and collaborate with teams to address gaps.

QUALIFICATIONS: The candidate should have 15 years of overall IT experience. Experience with technology infrastructure is preferred. Application Development experience is a plus. The candidate must have a minimum of 10 years of experience. The candidate should be proficient in MS Office tools such as Microsoft Project, Visio, and Excel. The candidate should possess training and documentation experience. PMP or ACP Certification through PMI or Qualified under state Qualification Standards for IT Project Managers. Experience with state Technology Portfolio systems and ECOS processes is strongly preferred. Experience with core IT procurement processes (RFP, Statewide Contracts, and SOW) is preferred. Prior project management experience with state transportation agencies is a benefit.

Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location.

Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada.

We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers.

Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.