Service Desk Analyst

1st / 2nd Line Engineer
£30,000 - £33,000
Welwyn Garden City

We're working with an established and growing business in Hertfordshire who are looking for a 1st / 2nd Line Engineer to join their team.
This is a great opportunity for someone who enjoys being hands-on with technology, solving problems and providing a great service to users. You'll be joining a relatively small team and becoming part of a new division within the business, giving you plenty of opportunity to learn, develop and take on more responsibility over time.
The company has a strong track record of investing in both its technology and its people, with a low staff turnover and a supportive team environment. You'll also get exposure to a broad range of Microsoft technologies and have the opportunity to learn from more senior members of the team.
You'll provide 1st and 2nd line technical support to users, troubleshooting a range of hardware, software and Microsoft 365 issues.
Your responsibilities will include:

• Providing 1st and 2nd line IT support to users
• Troubleshooting and resolving technical issues
• Supporting Microsoft 365 applications and services
• Managing and troubleshooting Windows environments
• Supporting Office 365, SharePoint, OneDrive and Teams
• Working with Azure AD / Entra ID, Exchange and Intune
• Assisting with user accounts, permissions and Group Policy
• Escalating more complex issues where required
• Providing a high level of customer service and keeping users informed

What we're looking forWe're looking for someone who is passionate about IT, enjoys solving problems and genuinely cares about the user experience.
You'll ideally have:

• Previous experience in a 1st or 2nd Line Support / Service Desk role
• Good troubleshooting skills across Microsoft environments
• Experience with Office 365 / Microsoft 365
• Experience with Windows, SharePoint, Teams and Azure AD / Entra ID
• Ideally, exposure to OneDrive, Exchange, Intune and Group Policy
• Strong communication and customer service skills
• A willingness to learn and develop your technical skills
• The ability to work well as part of a small, collaborative team

Why consider the role?

• £30,000 - £33,000 salary
• Join a growing/new division within an established business
• Broad exposure to Microsoft technologies
• Opportunity to learn from experienced senior engineers
• Genuine opportunities to develop your technical skills
• Supportive team environment
• A company that invests in its people and technology
• Low staff turnover

Please note: Unfortunately, this company is unable to provide sponsorship.
If you're looking for a role where you can build on your 1st/2nd line experience, work with a broad range of technologies and develop your career within a supportive team, I'd love to hear from you.