ServiceNow Developer - Professional Level

About the Role

Avacone is looking for a ServiceNow Developer at professional level to develop, configure, and maintain solutions across the ServiceNow platform.

You will work with architects, product owners, and business stakeholders to translate requirements into reliable, secure, and maintainable solutions. This role suits a developer with practical ServiceNow experience who can deliver defined technical tasks independently and collaborate on more complex implementations.

Key Responsibilities

• Develop and configure ServiceNow solutions in line with business requirements and established platform standards.
• Translate functional requirements into technical specifications, working with experienced team members where required.
• Create and maintain Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
• Configure workflows and process automation using Flow Designer and IntegrationHub.
• Develop and enhance scoped applications and platform functionality.
• Implement and maintain integrations using REST/SOAP APIs, MID Server, and data imports.
• Configure access controls in accordance with established security requirements.
• Support ITSM processes and contribute to CMDB data quality and alignment with CSDM principles.
• Perform functional testing, resolve defects, and support release activities.
• Investigate platform issues and contribute to root cause analysis.
• Participate in sprint planning, backlog refinement, and technical reviews.
• Maintain technical documentation and share knowledge within the team.

Required Qualifications and Experience

• Typically two to four years of hands-on ServiceNow development and configuration experience, or equivalent practical expertise.
• Practical knowledge of IT Service Management (ITSM) and common service management processes.
• Good JavaScript skills and familiarity with ServiceNow scripting and development practices.
• Experience with Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
• Hands-on experience with Flow Designer and workflow automation.
• Understanding of CMDB concepts and CSDM principles.
• Experience with REST/SOAP integrations and data import processes.
• Familiarity with access controls and platform security principles.
• Understanding of ITIL processes.
• Experience working in an Agile/Scrum team.
• A structured approach to problem-solving, testing, and documentation.
• Strong written and spoken English.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
• Exposure to Service Portal, UI Builder, or App Engine.
• Familiarity with IntegrationHub and MID Server.
• Exposure to additional ServiceNow modules, such as ITOM, CSM, HRSD, SecOps, or GRC.
• Familiarity with Automated Test Framework (ATF), source control, and release management.
• Knowledge of ServiceNow reporting and Performance Analytics.

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