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Recently postedFull timeSales

Enterprise Retention Account Executive

Cable OneJoplin, Missouri🇺🇸United States

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationJoplin, Missouri, United States
Account ManagementQuota ManagementUpselling

Job description

Manage relationships with mid-market and enterprise clients, guiding contract renewals and identifying service upgrades that support their business needs. Partner with internal teams to resolve issues, improve client satisfaction, and meet retention and upsell targets.

Responsibilities

  • Manage existing enterprise client relationships and assess evolving business needs.
  • Lead contract renewal planning and proactively address churn risks.
  • Identify service upgrades and expansion opportunities within current accounts.
  • Meet monthly retention and upsell targets through strategic account planning.
  • Monitor industry trends, competitors, and emerging technology solutions.
  • Coordinate with engineering, product, and support teams on service delivery and issue resolution.

Required Skills

  • B2
  • B account management
  • Customer retention
  • Contract renewals
  • Churn risk management
  • Upselling
  • Enterprise account planning
  • Telecommunications services
  • Technology solutions
  • Market and competitive analysis
  • Sales quota management

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