Lead, Resilience Governance

The Waymo Safety team works to promote and help to continuously improve the safety of Waymo’s fully autonomous driving technology. Our experts develop safety goals and strategies, and conduct safety engineering analyses to ensure safety is being considered throughout the design and development of our vehicles. The team develops and promotes safety strategies and policies for autonomous vehicles for its work with regulatory authorities, lawmakers, law enforcement and public and non-profit organizations. Our Safety Team also helps advise on compliance with applicable environmental, health, and safety regulations.

In this hybrid role you will report into our Program Manager, Resilience Policy & Process.

You will:

• Build, own, and continuously improve resilience policies, standards, and plans (including incident and crisis response), ensuring direct alignment with Waymo's Safety Management System (SMS).
• Cultivate and manage robust cross-functional partnerships (e.g., with Product, Engineering, Operations, Facilities, Legal, and Policy) to design complex process flows, escalation pathways, and robust operational tooling for event-response protocols globally.
• Lead value stream and process mapping initiatives (from monitoring/triggers to severity categorization) and project manage sub-working groups to standardize resilient workflows across new and existing markets.
• Drive continuous improvement and SMS assurance by incorporating post-incident reviews and retrospectives to determine root causes, identify corrective actions, and prevent future occurrences.
• Ensure vendor and partner continuity plans are robustly aligned to support scalability; support the organization's preparation for external audits, inspections, or regulatory assessments across new global geos.
  

You have:

• 5+ years of experience building and writing policy, standards, and processes, especially in resilience, incident management, operations, and/or business continuity.
• Track record of strong cross-functional partnership with diverse stakeholders, especially to design complex process and escalation flows with a Product and Engineering focus.
• Extreme curiosity to understand the status quo, always asks “why?”, and considers alternatives.
• Exceptional attention to detail with the ability to synthesize complex information into clear and concise documentation.
• Experience reviewing and participating in after action reviews and retrospectives to identify action items for continuous improvement initiatives. Ability to productively solicit feedback and input from stakeholders to build a comprehensive narrative.
  

We prefer:

• Experience with technical writing, especially in a Safety, Product, or Operations focused environment.
• Background in the autonomous, transportation, and/or weather forecast and response fields.
• Experience contributing to the implementation or revision of Safety Management Systems (SMS) or equivalent compliance programs.
• Experience in highly regulated industries such as Automotive, Maritime, Aviation, or similar sectors, providing familiarity with safety-critical systems, compliance frameworks, and complex operational procedures.
• Certifications or other relevant experience with incident management and business continuity best practices and frameworks (e.g., NIMS/ICS, ITIL Incident Management, or similar), indicating a structured approach to incident handling and continuous improvement.

Travel:

• As required, < 20%