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Sr AIOPS Engineer - Incident Manager

Reliable Software ResourcesFort Mill, SC🇺🇸United StatesPosted 20 Jul 2026

Why This Role Stands Out

This hybrid Sr. AIOPS Engineer role offers a fantastic opportunity to leverage your expertise in incident management and SRE to drive significant improvements in system reliability and performance within a reputable company. If you excel at leading complex incident responses, possess a strong background in AIOPS and observability tools, and thrive in a collaborative environment, you'll find this position incredibly rewarding. Embrace the chance to make a real impact and grow your career by applying today!

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

Position: Sr AIOPS Engineer - Incident Manager / SRE

Location: Hybrid Onsite (Multiple Locations)

Contract: 6+ months

Qualifications

  • Bachelor's degree in Computer Science, Information Engineering, or related field (or equivalent experience).
  • 8+ years Of experience in IT Operations, Site Reliability Engineering, Infrastructure Operations, Network Operations, or Production Support environments.
  • 5+ years of experience leading incident management, transformation, or reliability engineering
  • Strong experience with:
  • Site Reliability Engineering (SRE)
  • IT Service Management (ITSM)
  • ITIL Framework
  • Incident, Problem, Change, and Event Management
  • Network Operations Center (NOC)
  • Infrastructure Operations
  • Service Desk
  • Application Support
  • Cloud Platforms (AWS Azure, or Google Cloud Platform)
  • DevOps Practices and Toolchains
  • Hands on experience with Dynatrace, monitoring platforms, and observability solutions.
  • Experience using ServiceNow for ticketing, workflow automation, and service management.
  • Strong understanding Of infrastructure, networking, cloud architecture, and enterprise application ecosystems
  • Proven experience conducting root cause analysis and implementing preventive controls.
  • Experience leading enterprise AIOps implementations.
  • Experience building AI-Powered operational agents and intelligent automation solutions.

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