Lead Advocate (Massachusetts)

About the Company

Benchmark Health is a public benefit corporation committed to helping individuals navigate the complex behavioral health landscape by connecting them to the right care at the right time, whether it be therapy, psychiatry, peer support, and/or other resources. Our unique model leverages technology and human relationships to prioritize clinical quality and patient experience in order to make effective mental healthcare more accessible to all. By partnering with all stakeholders in the mental health space, we are building a scalable solution that aims to transform the mental health journey for millions.

About the Role

The Lead Advocate is a Licensed Mental Health Clinician supporting primary care practices and other partners with the comprehensive needs of their patient population. The Lead Advocate will oversee a panel of patients, assessing behavioral health needs and employing short-term evidence based behavioral interventions. The Lead will manage complex patients and clinical escalations when they arise, and provide support to unlicensed care managers as needed. The Lead Advocate will also coordinate care and external resources, triaging and referring patients to external supports such as therapy or medication management.

Compensation Structure

This is a Full Time Salaried W2 Position.

Responsibilities

• Screen, assess, and manage patient for behavioral health symptoms and conditions in the Advocacy Care Model

• Provide brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate to help patients work toward identified goals

• Manage clinical escalations and complex cases that arise within the team

• Participate in regularly scheduled caseload consultation with the psychiatric consultant and communicate resulting treatment recommendations to the patient’s medical provider

• Serve as ongoing liaison between providers to coordinate patient’s care

• Systematically track treatment response, any changes in clinical symptoms or treatment side effects that may arise

• Coordinate care with referral sources as clinically indicated

Qualifications

• Master’s in Social Work or Mental Health Counseling required

• LICSW or LMHC license in state of Massachusetts required

• Minimum of 3-5 years of experience of direct clinical practice in behavioral health required

• Previous experience providing measurement-based care preferred

• Previous experience managing clinical escalations and performing safety risk assessments preferred

• Previous experience working with patients with serious mental illness and substance use disorder preferred

• Comfortability and experience working with children and adolescents preferred

• Previous experience with AIMS Collaborative Care Model preferred

Required Skills

• Exceptional interpersonal and relationship building skills: ability to build trust and rapport with both patients and stakeholders easily

• Excellent organizational skills: ability to manage multiple patient cases and required documentation concurrently

• Adaptability and Flexibility: Willingness to adjust to changing priorities and demands. We are an early-stage startup that is growing very quickly.

• Ability to use and document in electronic health systems and utilize desktop applications for communication

What We Offer

At Benchmark Health, we believe in rewarding our team members for their hard work and dedication:

• The opportunity to serve within a mission-driven behavioral health care coordination organization.

• A competitive, salaried, and benefitted compensation package with performance incentives and equity participation.

• A collaborative and dynamic workplace with significant professional growth opportunities.

• A diverse and inclusive company culture that values every team member's contribution to our mission.

• Generous Paid Time Off

Working Conditions

This is a remote role involving telephonic and virtual engagement with patients and providers.

Join Us Today!

If you’re ready to make an impact while growing your career in an innovative environment, Benchmark Health is the place for you! Apply now to join our team of changemakers transforming mental health care.

Equal Opportunity Statement

Benchmark Health celebrates diversity and welcomes candidates from all backgrounds—including those who have taken non-traditional paths to acquire their skills or don’t meet every listed qualification. Passion, potential, and drive matter most.