Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to join a contract assignment supporting daily IT operations. This role is ideal for a hands-on, detail-oriented support specialist who can manage Tier 2 issues, resolve tickets efficiently, and provide dependable desktop and user account support across a Microsoft-based environment. The position offers the opportunity to work with Windows devices, Active Directory, printers, and Azure-related tools while contributing to smooth end-user support.

Responsibilities

Resolve Tier 2 support requests by diagnosing technical issues and driving tickets through to completion within established service expectations. Provide desktop support for systems running Windows 10 and Windows 11, including troubleshooting hardware, software, and access-related concerns. Set up and configure workstations, docking stations, and related desktop equipment for new and existing users. Troubleshoot printers and label-making devices to minimize downtime and maintain operational productivity.

Manage user lifecycle tasks such as account provisioning, access updates, and offboarding processing within Active Directory and associated systems. Support Microsoft and Azure-based tools by assisting users with access, configuration, and common technical issues. Use PowerShell-supported processes and AI-assisted tools to streamline routine support activities and improve efficiency. Assist with basic support needs involving server-connected environments when required, including coordination with broader infrastructure teams.

Requirements

At least 2 years of experience in desktop support, help desk, or service desk environments.
Proven ability to handle Tier 2 technical issues and work through a high volume of support tickets.
Strong working knowledge of Windows 10 and Windows 11 troubleshooting.
Experience administering user accounts and permissions in Active Directory.
Familiarity with printer and label printer troubleshooting in a business environment.
Understanding of Microsoft technologies, including Azure-related products and services.
Basic knowledge of PowerShell and willingness to use AI-enabled tools to support technical workflows.
Exposure to Windows Server environments is helpful but not required.

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