Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in a manufacturing environment. This contract position focuses on resolving day-to-day hardware, software, and access issues while ensuring employees can work efficiently with minimal disruption. The ideal candidate is comfortable supporting Microsoft Windows systems, managing user accounts, and delivering responsive service through a structured ticketing process.

Responsibilities

Deliver front-line technical assistance for desktop, laptop, and peripheral issues reported by employees across the site
Diagnose and resolve Microsoft Windows 10 and general Windows operating system problems in a timely manner
Manage user account access, password resets, and directory-related support tasks within Active Directory
Track, update, and close service desk tickets while maintaining clear notes and status communication
Perform routine troubleshooting for software, hardware, printer, and connectivity concerns to restore user productivity
Escalate more complex incidents when needed and coordinate with internal support teams to drive resolution
Set up, configure, and support end-user workstations and related equipment for new or existing staff
Maintain a high-quality support experience by communicating technical solutions in a clear and user-friendly manner

Requirements

Experience providing help desk or desktop support in a business environment
Working knowledge of Active Directory for user account administration and access support
Hands-on experience supporting Microsoft Windows 10 and other Microsoft Windows platforms
Ability to perform basic troubleshooting across hardware, software, and user access issues
Familiarity with service desk ticketing practices, including documentation and issue tracking
Strong communication skills with the ability to support users with varying technical skill levels
Ability to prioritize multiple requests and manage workload effectively in a fast-paced setting

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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