PC Refresh Technician

RESPONSIBILITIES:
Kforce's client in Saint Louis, MO is seeking a PC Refresh Technician to support a large-scale PC replacement initiative. This role is dedicated exclusively to the PC Refresh project and is ideal for candidates with strong customer service skills and basic desktop support experience. The project currently includes approximately 900 remaining PCs on a refresh cycle requiring a coordinated effort to migrate associates to new devices efficiently and with minimal disruption.

Primary Responsibilities:

• PC Refresh Technician will contact associates and coordinate PC replacement appointments
• Schedule and conduct migration sessions with end users
• Assist associates with setup and transition to their new device
• Verify successful migration completion and update project tracking records
• Ensure all assigned associates are contacted and accounted for, regardless of the level of assistance required
• As a PC Refresh Technician, you will escalate technical issues outside the scope of the refresh process to the Help Desk team
• Maintain accurate records of completed refreshes and project progress

A typical day may include:

• Reviewing assigned refreshes and contacting associates
• Scheduling migration appointments
• Meeting with associates virtually or in person to complete PC deployments
• Assisting with login, MFA setup, VPN access, Outlook configuration, and application installations
• Documenting completed work and updating project dashboards
• Escalating complex issues to the Help Desk when necessary
• Migration appointments typically range from 30 minutes to 1.5 hours, depending on the associate's needs

REQUIREMENTS:

• Basic Windows 10/11 troubleshooting and support experience
• Experience with: Printer installation, Mapping network drives, Outlook setup and configuration, and Adding PST files to Outlook
• Experience installing software through approved application portals
• Familiarity with Microsoft Office applications
• Understanding of Multi-Factor Authentication (MFA)
• Strong understanding of basic desktop support concepts
• Ability to guide users through VPN connectivity (Zscaler)
• Note: This is not a high-level troubleshooting position; Complex technical issues will be escalated to the Help Desk team

Desired Skills & Qualities:

• Excellent customer service skills
• Professional and friendly demeanor
• Strong communication abilities
• Sound judgment and decision-making
• Critical thinking skills
• Patience and professionalism when working with end users
• The ability to recognize when an issue requires escalation rather than extended troubleshooting

Performance Expectations:

• Target productivity is 25 completed refreshes per week after training
• Individual contributions will be tracked through project dashboards and reporting tools
• Performance metrics may include: Completed PC refreshes, Associate outreach and scheduling activity, Migration completion rates, Documentation accuracy, and Timely escalation of issues
• Success in this role requires balancing productivity with a positive end-user experience while helping drive the overall PC refresh project to completion

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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