Director , Broadcast & Technology Operations

Position Overview:

The Director of Broadcast & Technology Operations is responsible for the management of the Broadcast Engineering and Information Technology groups within MSE’s Technology organization.

Do you have experience in broadcast engineering, technology, or IT operations and a passion for innovation? Apply today! We would love to hear from you!

Responsibilities:

• Oversee Broadcast Engineering staff, including hiring, scheduling, performance management, and professional development.
• Coordinate staffing and technical operations for live broadcast production events, ensuring adequate coverage, readiness, and issue resolution across game nights and special events.
• Manage the documentation, creation, and training of standard operating procedures to ensure processes are adhered to across various disciplines .
• Oversee third-party vendor services for playout/transmission of Monumental Sports Network services, including providing reports and monitoring services against contracted SLAs.
• Lead the rollout of new systems, ensuring operational and engineering training is implemented throughout the transition to production environments.
• Provide regular reporting and documentation to support informed decision-making on technology infrastructure.
• Collaborate with the PMO on project management efforts across engineering initiatives.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, Computer Engineering, Computer Science, or a related field preferred.
• 10+ years of experience supporting enterprise media and broadcast infrastructure.
• 10+ years of people leadership experience, including recruiting, mentoring, and professional development.
• Experience supporting staff in a matrix organization, with a focus on timely issue resolution for customers and business partners.
• Familiarity with organizational change control processes, IT service management (ITIL), and support ticketing systems.
• Good interpersonal, written, and verbal communication skills, with the ability to develop creative content and communicate effectively with staff at all levels.
• Ability to work independently and contribute to team objectives, with strong organizational skills and attention to detail.
• Ability to balance challenging priorities in a fast-paced environment and maintain a schedule aligned with event and production timelines.
• Commitment to internal client support and customer service.
• Knowledge of compute systems, application and server-based systems, storage, and network infrastructure.
• Familiarity with Active Directory, Group Policy, and identity and access management.
• Understanding of storage architecture (SAN/NAS), backup, disaster recovery, and VMware.
• Knowledge of cloud and hybrid infrastructure, including Azure and AWS.
• Understanding of cybersecurity fundamentals, including endpoint protection, patch management, and system hardening.
• Experience with network troubleshooting, Monitor & Control platforms, and control systems such as Crestron.
• Knowledge of broadcast technologies and production systems, including SMPTE 2110, AES67, Dante, broadcast audio mixing, video switching, Media Asset Management (MAM), live sports production, and transmission.

Pay Range: $155k - $175k USD.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.