Meeting & Events Associate

About the Role: As a CBRE Meeting and Events Associate, you will be responsible for the planning, coordination, and day-of execution of meetings, conferences, and events. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You’ll Do: * Oversee set up, refresh, and removal of food, beverage, and service items. Ensure smooth operations. Work with management to communicate department goals. * Confirm pre-event setup is complete. This includes a review of space configurations, and audio/visual requirements are complete. Verify decor is in alignment with the client's vision. * Follow up with clients pre- and post-event to confirm satisfaction. Review post-event reporting and reconciliation with management and recap results with the team. * Troubleshoot and resolve complex client inquiries and escalated complaints. * Accountable for the execution of SLAs, KPIs, benchmarks, and reoccurring reports. * Approve head meeting and events calendar for event spaces. * Order event supplies as needed. * Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques. * Impact own team and other teams whose work activities are closely related. * Suggest improvements to existing processes and solutions to improve the efficiency of the team. What You’ll Need: * High School Diploma or GED with 3-4 years of job-related experience. * Fulfill the physical requirements associated with this role. This includes stooping, standing, walking, and climbing stairs. Must be able to lift/carry heavy loads of 50 lbs. or more. * A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. * Ability to evaluate and communicate unusual and/or complex content in a concise and logical way. * In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. * Organizational skills with an advanced inquisitive mindset. * Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.