Performance Analyst Apprentice

Description

Key Responsibilities

• Collecting, validating and maintaining operational performance data.
• Producing regular reports and dashboards to monitor contract performance.
• Assisting with the analysis of KPIs and identifying trends or areas for improvement.
• Supporting the production of management information for internal teams and Welsh Water.
• Helping investigate performance issues through data analysis and root cause identification.
• Working with operational teams to ensure accurate and timely reporting.
• Maintaining data quality and ensuring information is accurate and consistent.
• Supporting continuous improvement initiatives across the contract.
• Assisting with the creation and maintenance of performance documentation and reporting processes.
• Using Microsoft Excel, Power BI and other business systems to manipulate and present data.
• Developing knowledge of data governance, reporting standards and business intelligence throughout the apprenticeship.

Skills, Knowledge & Expertise

• GCSEs (or equivalent), including Mathematics and English at Grade 4/C or above.
• An interest in data, reporting or business performance.
• Strong numerical and analytical skills.
• Good attention to detail and a methodical approach to work.
• Excellent communication skills and the confidence to work with a variety of stakeholders.
• A willingness to learn new systems and technologies.
• Good organisational skills and the ability to prioritise tasks.
• Experience using Microsoft Office, particularly Excel, would be beneficial but is not essential.

Job Benefits

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