Why this role stands out
Advance your career with iPostal1 in this dynamic role that offers comprehensive paid training and the opportunity to build meaningful client relationships within a supportive, professional environment. You will thrive here if you possess a proactive, service-oriented mindset and enjoy working in an organized, fast-paced office setting. Apply today to join a team that values your dedication and provides the perfect platform to sharpen your communication and management skills.
Quick overview
Job description
We are looking for a professional, upbeat Mail Center Manager to work in our Memphis, Tennessee office. There will be a two-week paid training, starting on Day 1.
This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm.
To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
Responsibilities will include, but are not limited to the following:
Receive mail, scan into software and file appropriately
Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
Answer inbound calls and in person inquiries from customers in a prompt and professional manner
Assist customers in person to retrieve their mail in a courteous fashion
Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
Ensure the highest level of customer service
Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
Perform other customer service responsibilities to assist the corporate office during busy times
Requirements:
Ability to work independently and handle confidential mail with absolute discretion
Results oriented
Strong work ethic
Organization skills are a must
Excellent verbal and written communication skills
Previous experience in an office coordinator role with an emphasis in customer service
Ability to lift and carry heavy items with minimal assistance up to 50 lbs on a regular basis.
Frequent bending, stooping, and reaching to handle materials or perform tasks.
Ability to stand, walk, and move around the work area for extended periods.
Ability to sit for extended periods while working at a computer.
Perform repetitive motions, including typing, data entry, and handling equipment.
Adequate visual and manual dexterity to operate computers and equipment safely.
To learn more about this dynamic organization please visit us at www.ipostal1.com.
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.