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Desktop Support Specialist

Refulgent Technologies Inc.NC🇺🇸United StatesPosted 15 Sept 2026

Why This Role Stands Out

This hybrid role at Refulgent Technologies Inc. offers a fantastic opportunity to grow your technical expertise by managing diverse IT incidents and contributing to client satisfaction. You'll thrive here if you're a proactive problem-solver with a knack for hardware, software, and networking, eager to mentor others and document best practices. Apply now to leverage your skills and make a significant impact within a reputable technology firm!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
NC, United States
Posted
20 hours ago
ServiceNow

Job Description

Job: Desktop Support Specialist

Location: Tyner, NC

Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success

  • Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
  • Installing and imaging new computers and loading of appropriate software for customers.
  • Installing local and network printers and other peripherals and configuration of same.
  • Migrating data and user profiles.
  • Documenting process and procedures related to technical field support activities.
  • Demonstrates knowledge and a working experience with ServiceNow call tracking system.
  • Comfortable with traveling for the role.

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