Banquet House Attendant Supervisor-Full Time - The Langham, Chicago

PRIMARY OBJECTIVE OF POSITION:

As the Banquet House Attendant Supervisor in the Banquets Department, this role will focus on being an ambassador for Banquet facilities in the hotel. This person will be well versed in all Banquet operations within the hotel. The Banquet House Attendant Supervisor will work with colleagues and have a presence on the floor in the hotel Banquet facilities. This person will be responsible for engaging with our guests to assist in building repeat, long-term clients while providing the highest level of customized service experience. This position will require consistent focus on standards in all areas and ensuring quality checks to maintain our Forbes 5-Star Rating.

RESPONSIBILITIES AND JOB DUTIES:

• Assist with the training, development, and evaluation of all Banquet House Attendant colleagues to ensure all Forbes standards are met.
• Assist with Banquet House Attendant colleagues to comply with sanitation and safety standards for all guests and team members.
• Inspects all Banquet room equipment is in working order and takes corrective action by informing management and property operations.
• Oversees the set up and break down of all Banquet functions.
• Provide exceptional hospitality to guests and coworkers as prescribed in Forbes standards.
• Work hard to ensure our guest experience is the best possible; making changes as needed to keep up with competition.
• Communicate with Food and Beverage management daily.
• Maintain an open line of communication between guests, management, and colleagues.
• Report for duty as scheduled by direct supervisor according to operating hours.
• Coordinate servicing of special customer requirements through other departments and outside sources as required.
• Participate in the upkeep of the Banquet and Event Order (BEO) book.
• Attend BEO meetings with key Sales, Banquet, and Food and Beverage staff to ensure full and detailed understanding of upcoming events.
• Set up Banquet rooms per specifications on the BEO.
• Set up pads, pens, glasses, water pitchers.
• Maintain cleanliness of all Banquet rooms, equipment, and storage closets.
• Complete the weekly storeroom list.
• Ensure the guests have all boxes and supplies.
• Contribute to the general upkeep of function rooms and related public areas.
• Ensure the floors, walls, and equipment are clean in function rooms.
• Store all banquet furniture and equipment following events.
• Maintain all Banquet department equipment, storage, and work areas properly. Report any equipment in need of repair or replacement.
• Help guests with any needs they may have including any last-minute room changes.
• Be aware of and practice Langham Hotel’s service standards.
• Positive team player with the ability to get larger tasks completed.
• Provide feedback to the employee and department manager on the employee’s performance.

PHYSICAL DEMANDS:

• Activities include standing, reaching, bending, pushing, pulling, handling, grasping, lifting, carrying, and walking.
• Requires the ability to lift and carry object weighing up to 50 pounds.
• Standing for 90% of work shift is required.

SPECIAL SKILLS REQUIRED:

• Positive, flexible, self-motivated, and energetic personality.
• Strong analytical, organizational, and problem-solving skills.
• Thorough knowledge of Food and Beverage outlet operations including supervisory aspects, service techniques, and guest interaction.
• Excellent written and verbal communication skills
• Must be able to work early mornings and/or late nights, and weekends.
• Ability to use patience, tact and diplomacy to defuse anger and to collect accurate information to resolve problems.
• Ability to work under pressure and handle stressful situations during busy periods.

EDUCATION REQUIRED:

Any combination of education and experience equivalent to graduation from high school or any combination of education, training or experience that provides the required knowledge skills and abilities. High School diploma required.

EXPERIENCE REQUIRED:

Two years of previous Banquet House Attendent experience required. Prior hospitality luxury experience preferred.  

LICENSES OR CERTIFICATES:

CPR Certification and/or First Aid Training preferred. Basset and Food Handlers License.

SALARY RANGE:

$24.11-$30.14/hour

BENEFITS INCLUDED FOR FULL-TIME COLLEAGUES:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

EOE, Including Disability/Veterans

About Langham Hospitality Group