Service Technician II

Service Technician II | Orlando, FL, United States | On-site We're hiring for a prominent global security solutions provider, known for its comprehensive portfolio of integrated systems and services. This employer is committed to protecting people, customers, and assets through innovative technology and a strong focus on client relationships. The Role • Respond to trouble tickets to ensure application uptime and system performance. • Diagnose and resolve application issues, working individually and as part of a team. • Execute preventative maintenance tasks to maximize application availability and identify system faults. • Perform routine configuration changes, such as user permissions and application settings. • Document all system modifications through a digital change control tracking system. • Produce technical documentation for both technical and non-technical audiences. • Perform pre-deployment testing and on-site installations of software upgrades and major modifications. What You'll Need • High School diploma or equivalent. • Familiarity with installing and troubleshooting low voltage equipment. • Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms. • Working knowledge of network communications and IP addressing. • Excellent problem-solving, analytical, and time management skills. • Strong written and verbal communication skills. What's On Offer • Company-provided training and certification programs. • Company vehicle and cell phone. • Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance. • 401K with a match. • Paid time off and educational assistance. Apply via Haystack today!