Inbound Sales Specialist

Inbound Sales Specialist
Location: Andover
Salary: 29,391 Basic Salary + Uncapped Commission + Benefits
Hours: Full Time, 37.5 Hours Per Week
Environment: FCA-Regulated Customer Sales Environment
We're looking for Customer Service Sales Agent to join a market-leading organisation specialising in later-life planning services.
Join a regulated and customer-focused sales environment where high performance is rewarded through an uncapped commission structure while delivering compliant and ethical customer advice.
This is an exciting opportunity for a motivated sales professional to join a supportive and successful team where customer experience, compliance, and commercial success go hand in hand. You'll be speaking with customers who have expressed an interest in learning more, helping them make informed decisions through professional and consultative conversations.
The Role
As an Inbound Sales Specialist, you will:

• Handle warm inbound enquiries from prospective customers.
• Build rapport and understand individual customer needs.
• Deliver clear, compliant and customer-focused advice.
• Guide customers through the sales journey with empathy and professionalism.
• Maintain accurate customer records and system updates.
• Ensure all conversations adhere to FCA and company compliance standards.
• Achieve and exceed sales and quality targets.
• Contribute positively to a collaborative and supportive team environment.

Working Hours

• 37.5 hours per week.
• Monday to Friday: 8:30am to 5:00pm.
• One late shift per week working until 8:00pm.
• Weekend working on a rota basis:
• 1 Saturday in 4 (9:00am to 6:00pm)
• 1 Sunday in 8 (10:00am to 5:00pm)
• Weekend shifts are worked from home, with a day off in lieu during the week.

About You
We're looking for individuals who have:

• Previous sales, contact centre or customer service experience.
• A track record of meeting or exceeding targets and KPIs.
• Excellent communication and relationship-building skills.
• A professional, empathetic and customer-focused approach.
• Strong organisational and administrative skills.
• The ability to work accurately within a regulated environment.
• Experience working within an FCA-regulated environment would be desirable, but is not essential.

Benefits

• 29,391.64 basic salary
• Uncapped commission structure
• Hybrid working for weekend shifts
• Comprehensive induction and ongoing training
• Career progression opportunities
• Pension scheme
• Life assurance
• Health cash plan
• Employee Assistance Programme
• Cycle to Work scheme
• Discounted gym memberships
• Generous holiday entitlement
• Additional employee benefits package

Why Apply?
This role offers the opportunity to join a well-established, customer-focused organisation where quality conversations matter as much as sales performance. If you're looking for a role that combines strong earning potential, a supportive culture, genuine career development and the opportunity to make a positive impact on customers, we'd love to hear from you.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.