Fully Remote - Senior Program Manager - AI Governance And Implementation

Municipal Government Client of TEKsystems
CLGYJP00000544 - Senior Program Manager - AI Governance and Implementation
6-months to start with high chance of extension for additional 12 months

Description:

The Municipal Government Client of TEKsystems is seeking an experienced and strategic leader to lead a comprehensive AI Governance Review and Implementation program. This role will guide the evolution of the client's AI governance model to support the safe, transparent, and scalable adoption of AI technologies, including Microsoft Copilot and agentic AI capabilities.
The Municipal Government Client of TEKsystems has implemented the enterprise AI Strategy and established its AI governance model since 2023. As the Senior Program Manager, you will collaborate across IT, business units, governance bodies, and external partners to assess, design, and implement effective AI governance structures, risk frameworks, and operating processes. The position focuses on strengthening consistency and maturity in the organization's AI governance, ensuring alignment with public sector best practices, and enabling responsible AI adoption that builds public trust while delivering measurable improvements in service outcomes.

Key Responsibilities

AI Governance Strategy & Operating Model

• Lead the refinement and implementation of the client's AI governance framework, including strengthening governance decision-making bodies.
• Define and operationalize governance structures, including decision rights, RACI models, and escalation paths.
• Align governance to leading public sector AI frameworks and standards.

AI Risk, Ethics, and Compliance Framework

• Implement structured AI intake, risk classification, and tiered review processes.
• Integrate privacy, legal, ethical, and human rights considerations across the AI lifecycle.
• Establish escalation and risk mitigation mechanisms for high-risk AI systems.

Program Delivery & Stakeholder Engagement

• Lead cross-functional program execution involving IT and corporate partners.
• Facilitate governance collaboration and decision-making.
• Provide executive-level reporting to Senior leadership.

Transparency, Accountability & Public Trust

• Design AI transparency and reporting frameworks.
• Enable auditability and independent oversight.
• Strengthen public accountability and trust in AI adoption.

Continuous Improvement & Scaling

• Establish scalable governance processes for enterprise AI adoption.
• Drive ongoing improvement based on evolving technology and policy.

Essential Skills

1. Ten (10) years' IT project management experience (the majority of this experience should have been practiced in accordance with the generally recognized good practices identified in PMI's PMBOK Guide, in recent years).
2. At least four (4) of the ten (10) years must have been in an IT program management capacity in a complex organization that impacts multiple business units, departments, or the organization as a whole.

Desired Skills

1. Minimum five (5) years leading medium to large technology initiatives focused on AI/data governance or enterprise AI/data programs, defined by scale, complexity, stakeholder impact, and risk. Demonstrated experience delivering enterprise-scale AI, data, or digital transformation programs (ideally in public sector or regulated environments). Proven ability to translate emerging AI capabilities (e.g., generative AI, Copilot, agentic AI) into structured programs with defined governance, controls, and measurable outcomes. Experience working with governance bodies and driving cross-business decision-making, while balancing innovation with risk and alignment to organizational values and public expectations.
2. Strong understanding of AI/ML, generative AI, and enterprise AI platforms (preferably Microsoft ecosystem). Solid knowledge of the AI/ML lifecycle (data, model development, validation, deployment, monitoring) and governance across each stage. Familiarity with generative AI risks (hallucination, data leakage, bias) and mitigation approaches (prompt controls, human-in-the-loop, content filtering). Experience with platforms such as Microsoft 365 Copilot, Azure AI, and low-code automation tools. Ability to engage both technical and non-technical stakeholders to align use cases with platform capabilities.
3. Experience developing AI governance models, operating frameworks, and decision-rights structures. Proven ability to design governance frameworks with clear accountability, decision rights, and escalation paths (e.g., RACI). Experience formalizing governance bodies (advisory boards, working groups) with defined mandates and processes. Ability to operationalize policies, standards, and procedures for AI intake, approval, and monitoring, and integrate them into existing enterprise governance (IT, risk, audit).
4. Experience with risk-based regulatory and compliance frameworks for AI. Familiarity with risk classification approaches based on impact and sensitivity. Experience applying frameworks such as Algorithmic Impact Assessments (AIA), NIST AI RMF, and OECD AI Principles. Strong understanding of privacy, cybersecurity, legal, ethical, and human rights risks. Ability to implement structured review processes (PIAs, ethical reviews, bias testing) within delivery pipelines.
5. Strong Senior leadership and stakeholder engagement skills. Experience leading cross-functional teams across IT, legal, privacy, risk, HR, and business units. Ability to build consensus among executives, technical teams, and policy stakeholders, and facilitate governance forums and decision-making sessions. Demonstrated change leadership to drive adoption of responsible AI practices and cultural shifts.
6. Knowledge of public-sector compliance, privacy, and accountability requirements. Familiarity with privacy legislation, records management, and transparency expectations. Understanding of auditability, reporting, and public accountability (including Council reporting). Experience working with oversight functions (legal, privacy, audit, risk) and managing public perception risks (e.g., employee concerns, union considerations).
7. Experience with enterprise platforms, particularly Microsoft ecosystem, is an asset. Hands-on or program-level experience with Microsoft 365, Copilot, Azure AI, and Power Platform. Understanding of how AI capabilities integrate into workflows and business processes. Experience defining usage guardrails, acceptable use policies, and monitoring practices, and collaborating with vendors to align technical capabilities with governance requirements. Relevant Microsoft and AI/ML certifications are considered an asset.

Job Type & Location
This is a Contract position based out of Calgary, AB.
Pay and Benefits
The pay range for this position is $100.00 - $120.00/hr.
Workplace Type
This is a hybrid position in Calgary,AB.

propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous acclrons la transformation de nos clients. Notre comptence en stratgie, conception, excution et oprations libre la valeur de l'entreprise par un ventail de solutions. Nous sommes une quipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amrique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacits full-stack et notre rythme. Nous sommes des penseurs stratgiques, des collaborateurs pratiques qui aident les clients exploiter le changement et matriser le dynamisme de la technologie. Nous btissons le futur en livrant les rsultats et en crant un impact positif dans nos communauts mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Dcouvrez d'autres informations TEKsystems.com.

Ordonnance sur l'galit des chances de San Francisco: Conformment l'Ordonnance sur l'galit des chances de San Francisco, pour tous les postes situs dans la ville et le comt de San Francisco, nous examinerons les candidatures des personnes qualifies ayant un casier judiciaire ou des antcdents criminels.

Utilisation de l'intelligence artificielle (IA): Nous pouvons utiliser l'intelligence artificielle (IA) pour soutenir certaines tapes de notre processus d'embauche, notamment la recherche, la prslection et l'valuation des candidatures. L'IA aide analyser les candidatures et les qualifications, mais les dcisions finales sont prises par notre quipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse tre examine l'aide d'outils d'IA.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse tre examine l'aide d'outils d'IA.