Quick Overview
Seniority
Mid Senior
Work mode
On Site
Location
Vienna, VA, United States
Posted
Yesterday
MFADNSServiceNow
Job Description
Desktop Support Technician- Level 1
Fully onsite, 5 days a week in Vienna Virginia
Technical Knowledge/Skills
- Ability to diagnose and resolve hardware and software issues for end users
- Basic networking knowledge (IP, DNS)
- Basic cybersecurity knowledge (MFA, phishing)
- Ticketing system experience (ServiceNow)
- Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
- Experience with troubleshooting issues on Microsoft Windows 11 operating systems
- Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)
- CompTIA A+ Certification
- Microsoft 365 Certified: Fundamentals Certification
- Experience using ConnectWise Remote Support Software
- Experience using CyberArk Workforce Password Management Software
- Experience troubleshooting Citrix VDIs
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