Manager of Investigations

Manager of Investigations

Duration: up to 6 Months contract with possible extension

Location: Dallas, TX 75234 (Location- Remote or Onsite: Hybrid. Remote office days with some travel to visit stores and meet with Law Enforcement. 25-30% overnight travel)

Pay Range: $37 - $52/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications. 

Featured Benefits: Medical Insurance in compliance with the ACA. 401(k). Sick leave in compliance with applicable state, federal, and local laws. 

GENERAL FUNCTION 

• The Manager of Investigations drives Asset Protection programs and supports Brands to safeguard the assets of merchandise, money, real property and the welfare of customers and associates.
• This role will serve as the primary driver and point of contact for law enforcement and stores/field teams for critical incidents. 
• This position analyzes data, video footage, and other investigative information to identify patterns, repeat offenders, and ORC activity. 
• Must be able to develop well-documented cases through in-person and remote interaction with stores, field teams, and law enforcement to support the identification and prosecution of suspects. 
• The position requires strong analytical, investigative, communication, and case building skills. 

Major Duties and Responsibilities:

• Works with Asset Protection, Corporate departments, Distribution & Logistics, Field and Store level employees to identify, investigate and close cases impacting client.
• Responsible for case initiation and gathering intelligence through the use of investigative resources.
• Conducts follow-up investigation and law enforcement collaboration on all assigned incidents.
• Provides timely investigative response and support for assigned incidents including burglaries, robberies, and high-priority events.
• Follow critical incident response guidelines, including nights and weekends when necessary.
• Supports investigations across multiple time zones, requiring flexibility in work hours, adjusting work hours to support active investigations, emerging events, and time-sensitive developments.
• Provides monthly progress reports to the AP leadership team.
• Leverages state and local laws and coordinates with appropriate law enforcement / business partners for the effective prosecution of cases and restitution recovery
• Provides training in areas of expertise; assists store personnel with training and communication standards.
• Serves as the primary point of contact following critical incidents by engaging with impacted stores/employees and distributing a written summary of the incident, expectations, and next steps.
• Assists in the training & development of APS personnel related to critical incident response Provides support with audits or other required departmental tasks.
• Ability to travel, including overnight(s) on short notice. 

Basic qualifications:

• Bachelor’s Degree or equivalent experience
• 7+ years’ experience in investigations, law enforcement, organized retail crime, or related field.
• Law enforcement or ORC investigations experience preferred
• Self-starter who is innovative, able to multi-task, and able to work independently with minimal oversight
• Ability to handle difficult or volatile situations effectively
• Strong analytical skills and ability to exercise independent judgment based on core principles and practices
• Excellent listening skills and ability to articulate findings succinctly
• Strong organization skills with high attention to detail, timeliness, and confidentiality
• Ability to interact effectively with a wide range of individuals, including those at different levels within client, investigative firms and various business partners
• Strong report writing and evidence documentation.
• Surveillance/video analysis experience.
• Ability to successfully conduct external investigations through prosecution. 

Preferred Qualifications:

• External investigation experience with closure (7+ years)
• Completion of PCI, LPC, CFE or CPP courses preferred
• Thorough knowledge of Physical Security Equipment
• Highly proficient in Microsoft excel and data-analysis tools.