Senior Salesforce Business Analyst

Job Title: Senior Salesforce Business Analyst

Job Location: Springfield, MA

Job Type: Contract

Pay Range: $57.06hr - $62.06hr

Job Overview:

The Operations Project Management Office (OPMO) is seeking an experienced Business Consultant. In this highly visible role, the candidate will report to the Director of Project Management and support projects led or supported from the Operations organization. The candidate will be responsible for coordinating, planning, and developing business analysis and requirements documentation that support a large-scale business project, as well as readiness initiatives, for implementing Salesforce across the Operations organization. This role requires extensive collaboration and communication across multiple business units within Operations and outside of Operations (technology teams, suppliers, procurement). Experience with Salesforce business and/or technical components is highly desirable.

Responsibilities:

• Formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements.
• Devise or modify procedures to solve complex problems considering business and/or system limitations, operating time, and form of desired results.
• Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements.
• Guide and advise less-experienced Business Analysts.
• Work at the highest technical level of most phases of business and/or systems analysis while considering the business implications of the application of technology to the current and future business environment.
• Drive escalation analysis and resolution on complex issues.
• Communicate difficult decisions in a timely, clear, and accurate manner with internal and external colleagues.
• Develop recommendations by applying critical thinking to conduct analysis and weigh risk.
• Lead initiatives supporting business strategy and process improvement.
• Identify gaps in processes/procedures and make recommendations for improvement.
• Develop a strong network of resources/business partners across the organization and vendor partners.
• Facilitate and organize meetings with key stakeholders and business partners.

Minimum Qualifications:

• Lead analysis of impacts to the business (impact analysis).
• Develop business process models, process outlines, procedures, and job aides to help ready the business.
• Perform requirement management planning for medium to large scale projects.
• Lead business analysis across multiple parallel initiatives.
• Gather and document functional and non-functional requirements.
• Demonstrate clear and concise written and verbal communications.
• Serve as a strong facilitator to drive requirements gathering sessions.
• Collaborate with business and systems experts.
• Perform peer review of work product.
• Provide oversight of overall quality of work product.
• Negotiate and influence requirements direction.

Ideal Qualifications:

• Work with guidance on more complex projects.
• Capable of applying knowledge to handle all but the most complex problems independently.
• Anticipate change and direct or redirect efforts.
• Look for and find ways to improve operations while ensuring business value and outcomes.
• A minimum of 5+ years of related business analysis experience.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities