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East Coast Day Shift Infrastructure Services Lead

LeidosWashington, Washington DC🇺🇸United States

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationWashington, Washington DC, United States
Root Cause AnalysisTriage

Job description

Leidos seeks an Infrastructure Services Lead to monitor enterprise IT services for a Department of Defense contract at Joint Base Anacostia-Bolling. You will coordinate incident response, troubleshoot service disruptions, maintain incident records, and work with customers and technical teams to restore mission capabilities. This is an onsite weekday day-shift position.

Responsibilities

  • Monitor the health and status of enterprise IT services using monitoring tools.
  • Triage service disruptions and assess their impact using standard operating procedures.
  • Coordinate with customers, stakeholders, and service lanes to resolve incidents and restore capabilities.
  • Update incident tickets, station logs, and communications records with accurate timelines.
  • Identify workarounds and alternate services to maintain mission continuity.
  • Prepare follow-up reports and after-action records, and facilitate technical and crisis response meetings.

Required Skills

  • IT service monitoring
  • Solar
  • Winds
  • Science
  • Logic
  • Service
  • Now
  • IT service management
  • Incident ticketing
  • Incident triage
  • IT troubleshooting
  • Root cause analysis
  • Remote workstation and server support

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