Dual Rate Supervisor Cashier and Caesars Rewards

Assures a friendly and courteous attitude among team members toward customers on an assigned shift.

Assists department team members in the balancing of their cash drawers at the beginning and end of their shift.

Responsible for the safeguarding of all inventory and equipment.

Approves customer check cashing/casino credit within approved limits.

Maintains the required amounts of currency, coin, and house check inventories in order to meet all team member and customer needs.

Schedules assigned Cashiers for breaks and routine work duties.

Effectively handles guest complaints and discrepancies; assures that all guests are dealt with in an efficient and courteous way.

Assists other departments with any operational problems that pertain to the Cashier/Caesars Rewards Department.

Assures that the operation of the Cashier/Caesars Rewards area is in accordance with established policies and procedures.

Instructs team members in the proper performance of their duties.  Prepares and conducts performance reviews and offers continuous performance feedback on a timely basis.

Informs team of pertinent information and coach whenever necessary. 

Fully understands and masters all duties of Cashiering and Caesars Rewards.

Supervises the day-to-day operation of the Cashier/Caesars Rewards Department.

Assists in the development and administration of training programs for department personnel.

Greets and welcomes players; explains the Caesars Rewards program and provides collateral to players in accordance with established guidelines. 

Assists in the development and maintenance of data files on customers or prospective program members through CMS.

Keeps informed on all details of Harrah's/Caesars Republic facilities and services to provide complete information in response to all inquiries.

Assists in the planning and execution of player events designed to recognize and reward selected players.

Completes administrative duties in a timely manner as assigned

Responsible for the maintenance of Caesars Rewards Kiosk and Embossers throughout the property.

High school degree or equivalent.

One year cashier and casino customer service experience required.  Computer input and previous supervisory experience is preferred.

Must be able to speak clearly in English to communicate with guests and other team members.

Ability to qualify for, obtain, and maintain a Gaming License from the State of Nevada Gaming Control Board.

Excellent customer relations skills.

Excellent written and communication skills in fluent English necessary.

Needs human relations and interpersonal skills when interacting with team members and guests.

Must be able to lead and motivate team members.

Ability to learn to input/retrieve data/info from a computer system via a keyboard.

Ability to maintain composure and excellent guest relations under all circumstances.

Ability to memorize data concerning various events, promotions and services.

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.  Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

Must be physically capable of transporting full chip/token racks, coin cans, and coin sacks to, from and within the Cashier work area.

Must be able to push and move trolley carts.

Ability to walk, stand, talk, hear, good close/distance vision, differentiate between colors, lift and carry 20-55 pounds and push up to 100lbs.

Ability to stand for long periods of time

Mobility to move about the casino and work area

Ability to reach, grasp, bend, squat, push-pull

Positions that have contact with the public require the ability to work in a noisy 
environment, and may be exposed to guests who use tobacco products.  Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.