Full timeTechnology

Junior Siebel Support Engineer

DatavailHyderabad🇮🇳India

Quick overview

SeniorityJunior

Employment typeFull Time

Work modeOn Site

LocationHyderabad, India

OracleCRMRoot Cause Analysis

Job Title: Junior Database Administrator

Education: Any Graduate

Experience: 2+years

Location: Hyderabad

Key Skills: 2+ years supporting Oracle Siebel CRM applications in a production environment.

Job Description:

Responsibilities for SN Oracle Siebel CRM-POS Support Engineer:

2+ years supporting Oracle Siebel CRM applications in a production environment.
Provide L2/L3 production support for Oracle Siebel CRM/POS System
Troubleshoot incidents, perform root cause analysis, and resolve application issues within SLA targets.
Monitor application health, integrations, workflows, and batch processes.
Support releases, deployments, testing, and production validation activities.
Coordinate with business users, service desk, infrastructure, and vendor teams to resolve issues.
Maintain operational documentation, knowledge articles, and support procedures.
Identify recurring issues and recommend process or system improvements.
Develop and support integrations with enterprise systems, eCommerce platforms, and POS solutions.