Housekeeping Supervisor (Full Time)

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana

• Preferred provider medical/drug/vision benefits starting at competitive prices for employees*
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately* 
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

The Housekeeping Supervisor is responsible for leading daily housekeeping operations to ensure guest rooms, public areas, and back-of-house spaces consistently meet the highest luxury hospitality standards. This position supervises Room Attendants, Housepersons, Public Area Attendants and Housekeeping Coordinators, ensuring exceptional cleanliness, attention to detail, colleague engagement, and guest satisfaction. The Housekeeping Supervisor serves as a role model for service excellence and supports the department's goals for quality, productivity, and profitability.

Essential Functions

Guest Experience and Luxury Standards

• Ensure all guestrooms consistently meet luxury brand standards for cleanliness, presentation, functionality, and overall guest readiness.
• Maintain continuous readiness for LQA, brand, and other quality inspections through regular audits, inspections, and coaching.
• Deliver exceptional guest service by anticipating guest needs and ensuring personalized amenities, VIP arrangements, and special requests are executed accurately and timely.
• Partner closely with Front Office, Guest Services, and other departments to provide a seamless luxury guest experience.
• Resolve guest concerns promptly and professionally, leading service recovery efforts and conducting follow-up when appropriate to ensure guest satisfaction.
• Review guest satisfaction scores, online reviews, and quality metrics to identify trends, address deficiencies, and drive continuous improvement.
• Conduct daily quality observations and coaching sessions, identify service gaps, and implement corrective actions to maintain established standards.
• Support and facilitate LQA, brand, and company-mandated training programs to ensure consistent execution of service and operational standards.
• Foster positive guest relations and ensure every interaction reflects the hotel's luxury service culture and commitment to excellence.
• Identify recurring guest concerns and partner with operational leaders to implement sustainable solutions and enhance the overall guest experience.

Operational Management

• Supervise daily housekeeping operations and assign work schedules based on occupancy and business demands.
• Conduct daily room inspections to ensure cleanliness, maintenance, presentation, and luxury standards are met.
• Monitor room readiness and communicate status updates with Front Office, Engineering, and Guest Services teams.
• Ensure all guest rooms, suites, residences, corridors, and public areas meet brand standards.
• Resolve housekeeping-related guest concerns promptly and professionally.
• Maintain appropriate staffing levels and adjust assignments as necessary.
• Ensure housekeeping carts, storage areas, linen rooms, and service elevators remain organized and presentable.

ADA Compliance & Accessibility

• Ensure all ADA-compliant guestrooms and public areas remain accessible, functional, and guest-ready.
• Conduct routine inspections of accessible guestrooms and public facilities.
• Ensure accessible features including grab bars, shower seating, visual alarms, door hardware, notification systems, and mobility clearances are maintained.
• Partner with Engineering to promptly resolve ADA-related deficiencies.
• Ensure colleagues are trained on interacting respectfully and effectively with guests requiring accommodations.
• Support reasonable accommodation requests from guests and employees.
• Maintain compliance with all Federal, State, and Local accessibility regulations.
• Participate in accessibility audits and continuous improvement initiatives.

Financial/Administrative Responsibilities

• Monitor labor productivity, overtime, staffing efficiency, and payroll expenses.
• Control costs associated with: Housekeeping supplies; Guestroom amenities; Linen replacement; Uniform purchases; Laundry operations; Equipment maintenance; Contract services; Chemical usage
• Manage inventory control programs and reduce waste.
• Complete daily inspection reports and productivity tracking.
• Monitor inventory levels of linens, guest supplies, and cleaning products.
• Ensure lost and found procedures are followed accurately.
• Maintain departmental records and compliance documentation.

People Leadership & Team Development

• Train new colleagues on cleaning standards, safety procedures, and luxury service delivery.
• Perform performance observations and provide ongoing feedback.
• Support employee engagement and recognition initiatives.
• Promote teamwork and a positive working environment.

Safety, Security & Compliance

• Maintain compliance with all OSHA, safety, sanitation, and chemical handling requirements.
• Ensure proper storage, labeling, and usage of cleaning chemicals and equipment.
• Respond to emergencies, accidents, and operational disruptions.
• Partner with Security and Risk Management regarding safety concerns and investigations.
• Promote injury prevention and safe work practices.
• Conduct workplace safety inspections and accident reviews.
• Ensure compliance with company policies, labor laws, health regulations, and operational standards.

Supportive Functions

• Conduct guestroom and property inspections.
• Participate in VIP arrivals and special event planning.
• Manage housekeeping inventories and procurement processes.
• Coordinate deep-cleaning programs and special projects.
• Support hotel-wide initiatives and strategic planning efforts.
• Lead departmental participation in sustainability and environmental programs.
• Support cross-functional operations during peak business periods and emergencies.

Required Qualifications

• High school diploma or equivalent.
• Minimum two years of housekeeping experience in a luxury hotel, resort, or hospitality environment.
• Previous leadership or supervisory experience.
• Strong knowledge of housekeeping cleaning procedures and quality standards.
• Excellent guest service and communication skills.
• Proficient in Microsoft Office and hotel management systems.

Preferred Qualifications

• Luxury resort, Forbes Five-Star, or AAA Five-Diamond experience.
• Bilingual abilities.
• Knowledge of HotSOS, Alice, Opera PMS, or similar hospitality systems.
• Experience in a unionized environment.

Hourly Rate: $32.09 USD

Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team and working environment: Join a collaborative team dedicated to delivering exceptional luxury experiences. You will work alongside passionate Heartists who support one another, anticipate guest needs, and bring our commitment to Make Special Happen to life every day.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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#AlohaOrchid