Sales Office Manager

We are currently recruiting on behalf of a well-established business within the industrial and commercial door industry for an experienced Sales Office Manager to lead its busy sales office.

This is an excellent opportunity for an organised, commercially minded individual who enjoys leading a team, improving processes and delivering outstanding customer service.

You will take responsibility for the day-to-day running of the sales office, overseeing customer enquiries, quotations and order processing, while supporting profitable sales growth and ensuring a smooth journey from initial enquiry through to delivery and installation.

Working closely with senior management and other departments, you will play a key role in maintaining high service standards, developing the sales office team and ensuring the department operates efficiently.

Key Responsibilities

• Manage the daily operations of the sales office, allocating workloads and ensuring enquiries, quotations and orders are handled efficiently.

• Lead, motivate and develop the internal sales and administration team through coaching, training and regular performance reviews.

• Oversee customer enquiries received by telephone, email and online, ensuring timely responses and effective follow-up.

• Prepare, review and approve quotations, ensuring accurate pricing, supplier costs and appropriate profit margins.

• Support sales development through proactive quotation follow-ups, repeat business and identifying additional sales opportunities.

• Build and maintain strong relationships with existing customers, handling escalated enquiries and complaints professionally.

• Oversee the accurate processing of customer orders, ensuring specifications, pricing and delivery requirements are correct.

• Coordinate with purchasing, operations, contracts, accounts and suppliers to ensure orders progress smoothly.

• Monitor pricing, discounts and gross profit margins, ensuring commercial procedures and approval processes are followed.

• Maintain accurate customer records, sales information and reporting systems.

• Identify opportunities to improve processes, efficiency and overall customer experience.

• Produce regular reports covering enquiries, quotations, conversion rates, sales performance and team workload.

• Deputise for senior management when required.

The Candidate:

• You must have previous experience as a Sales Office Manager, Internal Sales Manager or Senior Sales Administrator position.

• You must have experience supervising, managing or coordinating a sales administration or internal sales team.

• You must have experience within a construction/building products environment or engineering/technical supplies.

• A strong understanding of sales administration, quotation preparation and order processing.

• Good commercial awareness, including pricing, gross profit margins and discount management.

• Excellent organisational skills, with the ability to manage competing priorities and deadlines.

• Strong communication and customer service skills, with the confidence to deal with challenging situations.

• Good IT skills, particularly Microsoft Office and Excel, alongside experience using CRM or order processing systems.

• A proactive and hands-on management style, leading by example and supporting the team when required.

• The ability to understand technical product information and coordinate effectively with other departments.