Mac Engineer

DeDesktop & Mac Jamf Engineer> > Dearborn, MI> > 6-8 years> > > > > > > > • Strong understanding and hands-on knowledge of windows desktop platform> overall> > • Strong experience in building, maintaining and administering windows> desktop.> > • Proficient in optimizing performance of desktops and user experience> > • Experienced in Microsoft Modern workspace management capabilities – levering> Intune, Auto Pilot, SCCM, Imaging, Task sequence and PowerShell scripting.> > • Must-have knowledge and hands-on experience in Mac deployment using JAMF,> including JAMF management, environment configuration, device enrollment,> policy execution, application deployment, and troubleshooting.> > • Experience with Intune Company Portal registration for end-user device> onboarding and compliance validation.> > • Ability to configure and manage JAMF environments, including policies,> configuration profiles, device groups, application packages, and compliance> settings.> > • Experienced in Break fix laptop/Desktop issues remotely.> > • Provide Remote support coverage for in-scope locations for EUC issues> > • Install and swap devices at customer location> > • Manage Asset and stock inventory in the organization> > • Relevant Microsoft Certifications> > • Available at customer location on all 5 business days> > • Work on incidents, tasks and requests for the issues related to EUC> > • Build laptops or desktops in the environment using SCCM imaging using task> sequence and Autopilot.> > • Perform Mac deployment and JAMF management activities, including environment> configuration, device enrollment, application installation, configuration> validation, and post-deployment support.> > • Configure and maintain JAMF policies, smart/static groups, configuration> profiles, and application deployment workflows as per organizational> standards.> > • Support Intune Company Portal registration for managed devices and assist> users with onboarding, access, and compliance-related issues.> > • Work with users post shipping to soft land the users on Day one and receive> equipment back.> > • Follow up on tickets to ensure they meet SLA and process.> > • Ensure equipment is cleaned, packed as per process and shipped to the end> users.> > • Follow up and receive the equipment’s from users post offboarding, Break-fix> or replace pc requests.> > • Develop & document procedures for assisting End Users in restoring lost or> damaged data and files from file backups for data and files on shared drives.> > • Provide Remote support coverage for in-scope locations for EUC issues.> > • Provide remote assistance with conferenc ing equipment’s and related issues> which can be remotely troubleshooted.> > • Track, maintain and report the equipment spares inventory levels and> replenishment requirements for spares, replenishment, and servicing.> > • Coordinate with the other teams to manage technical support requests to> resolution and closure.> > • Provide instructions and usage assistance to End Users with supported> devices and software.> > • Document solutions and associated procedures to the Break/Fix incidents in> knowledgebase.> > • On-call support for high priority incidents.> > > > Salary Range- $80,000-$90,000 a year> > > > > > > > >